Five star rating in 2012 by TopConsumerReviews.com
The Platinum Security Package from Protect America is the most comprehensive perimeter protection offered in the home security industry. Each alarm system features 15 door/window sensors for coverage at every point of entry into your home. The Platinum Security also protects inside your home with a motion detector for your use in heavily used rooms or hallways. It's also really easy to customize to the unique needs of your home. Just ask how to add an interactive security camera or a smoke detector to your new home security system!
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|Contract Length||36 Months||36 Months|
on February 13, 2013
Dear Mr. Paschall: This evening I contacted Protect America for information on your security system packages. I am a satisfied and current ADT customer. I had been with Brinks Security prior to ADT's acquisition, however the take over was seamless and again I am a satisfied customer. My interest is in a wireless solution. I had contacted ADT but thought their price was high. In my discussion with Protect America, Mr. Angelo Juliano was ...
on August 28, 2012
Received the package with the platinum alarm system. My son Eric and Christopher Flores actually completed the home installation process. Followed the written instructions, compare pics and diagrams. Called the 800 to activate it and my son Eric spoke with Bryce. Bryce instructed and walked my son through every step necessary to check each zone and finally activate the system. He was patient with all our questions. I pray for the safety of everyone. I ...
on January 03, 2012
I just ordered the platinum package for our home. My service rep was Geoffrey from Texas. He was awesome! He answered all of my questions, got us the package that had everything we needed, and made it all extremely easy. He definitely deserves some recognition for his customer skills, he was a pleasure to deal with and I would recommend your company to anyone.
on December 29, 2011
Just signed up for your Platinum Service with additional equipment... Amanda was fantastic in helping me understand the process, get the equipment I needed, and the package to best suit my family's needs... Looking forward to expanding my system with home automation options to bring my house up to where I have always wanted it to be... Being in a customer service business, I would agree that you need more service professionals like Amanda...
on July 20, 2011
I personally wanted to let the CEO know what a pleasant, professional, painless and no pressure experience that I had in speaking with Mike C. today. I called in to inquire about your security systems and services and Mike was absolutely wonderful. He was extremely patient with me and I had many many questions. I believe I kept him on the phone for over 2 hours and he was most certainly the best sales/customer ...
on November 30, 2010
Thanks for the excellent customer service. I just ordered the platinum system and the customer service was great. Jessy & Daniel were very informed and answered questions effectively. I was talking to one of your competitors and let me say: You have a 3 year contract with me and they don't. Your great customer service and fair price beat the heck out of the competition. I am looking forward to installing my own system. Thanks ...
on March 16, 2010
Ben was very helpful and willing to customize the Platinum Package to meet our needs. He seemed happy to do whatever he could to get the price points where they needed to be, and valued our loyalty to Protect America. Ben was very pleasant and professional. Please thank him for his positive attitude and approach that delighted this customer.
on November 14, 2009
Jessica was a wonderful representative. I called the company with a few general questions and by the end of the conversation I was buying the Platinum package. She was very informative, personable, kind and understanding. I never felt any pressure or felt like she was trying to sell me something I didn't need. It was wonderful experience and I am very pleased with the system and the customer service I received. Many thanks, Frances ...
on November 03, 2009
Mr. Paschall, I just signed up for a platinum package security system and must say that my discussion with Mr. Bezenah (your company rep) was both informative and enlightening. Mr. Bezenah's understanding of your product and services was extremely accurate and helpful. As the director of sales at my firm I understand the need for such a valuable asset and felt the need to convey his professionalism to you. Best, Spencer
* Standard home security alarm monitoring agreement required with approved credit. Offer subject to change. Void where prohibited. Offer Expires: 05/31/2013
* Information used for home security alarm system comparisons was obtained November 2011 through telephone and online research. ADT prices: based on total out-of-pocket expense to obtain services; installation based on fees for similar home security equipment packages; "Monitoring" price listed includes the additional "warranty" or "extended service plan".
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