Having a home security system installed is just the first half of a secured home. When your alarm goes off, the security system sends out a signal to our monitoring station, which in turn, contacts you and the authorities. Without a home security monitoring service, an alarm that is tripped never contacts the police. Protect America firmly believes that having a monitored home security system is the best solution for keeping your home and family safe. And we are proud to offer a variety of monitoring solutions to fit your home, lifestyle, and budget.
The alarm panel is built with a GSM cellular device that directly contacts our monitoring station in case of trouble or alarm.
No phone, no problem! Using your broadband modem or router, your alarm panel contacts our monitoring station and dispatches emergency in case of trouble or alarm.
Using a standard telephone line, your panel directly contacts our monitoring station in time of trouble or alarm and dispatches emergency.
In the past, the only option for monitoring a home security system was through a telephone line. While this is a reliable option that many customers still use, there are a growing number of households that, for one reason or the other, are choosing not to install a landline telephone service. While many alarm companies only offer this one type of monitoring solution, we understand the need for home alarm systems without a phone line. We believe that instead of changing your home to fit the alarm system, make your system fit your home. With today's communications technology, Protect America has created a variety of flexible home security system monitoring solutions. And we are proud to offer many different communication methods and affordable solutions to fit your needs. Read below for more information about our different types of service.
on February 13, 2013
Angela was exceptional. I had many questions since I had rewired the installation. She had answered all of my questions and offered enough information to satisfy all of my concerns. Great job! It is nice to know that the people that are monitoring my home are excellent with product information and communication.
on November 14, 2012
My phone call to Protect America was necessary because my residence lost power for 13 days after hurrican Sandy. The backup battery in the system died. Brandon was extremely helpful and suggested that I upgrade the system to a digital model, rather than spend the money on a replacement battery. He then gave me the option of further upgrading to the broadband monitoring. When I explained that I was not interested in this option, there ...
on October 05, 2012
I recently spoke to Rick Baro at extension 7373 regarding reinstating the monitoring of our security system. Rick was extremely knowledgable, helpful and went to great lengths to get us set up with an updated system and monitoring service. Rick was extremely polite and it was a pleasure the have him help me with these matters. We are happy to stay with Protect America because their service over the past 12 years has been extremely ...
on October 05, 2012
James was excellent and was very informative. I was very pleased with service, and information, and am looking foward to getting my package. Besides that you guys are cheaper than ADT on monitoring. Thanks again and hope that we can be with your company for a long time to come.
on September 21, 2012
Hello Mr. Paschall! I just wanted to express my thanks to you and your excellent customer service agents. I recently moved to Austin, TX and Protect America has made the move a lot easier. I really appreciate the peace of mind that I have when I arrive at my new home every day. Sharon and Khadijah were excellent at assisting me in upgrading my system to Cellular Monitoring just one month after experiencing the quality ...
on September 05, 2012
I woke up this morning, Labor Day to an annoying alarm chime and announcement that I have a low (backup) battery. I was out of the house for much of the rest of the morning. Skip to early afternoon: that annoying chime and announcement occurred again. I don't know how many times it occurred while I was away. From past experience I knew that that chime/announcement would occur at regular intervals -- even in ...
on September 05, 2012
Within aproximately 20 minutes of my sending a negative response to the experience that I had with the Video installation department, I received a call from William Mclure. Although he was not in the office, he went the extra mile, logging in from remote, and completing my total install (inclusive of setting up the account). William was outstanding. I offered to delay the process until after the Holiday weekend, and William advised me that as ...
on August 27, 2012
I am pleased to say that I have had nothing but good experiences in speaking to and dealing with individuals involved in your organization. From the initial sales call, through the ordering and installation process, the monitoring station, and even Quality Assurance with quick response to any questions or concerns I've had. I wish I could offer some feedback to help you improve your service. However, it seems you and your employees are doing ...
on August 27, 2012
Appreciated the ability to use the "chat" feature. I did not have a lot of time today and just needed a certificate of monitoring sent to my insurance company. Rather than calling, I was able to contact Jackie, submit my request and within 3 minutes I was done and trust that the certificates are on their way.
on August 27, 2012
My entire experience with your company on 08/24/2012, was EXCEPTIONAL! Installation was very EASY! What a PLAN you have! My experience with employees BRYCE MORROW (Install) EMILY JONES (QA)were SUPERB! I also had contact with someone in the Interactive Support that deserves recognition, but I do not have his name. They are an ASSET to your company! I'm looking forward to continued superior service with my monitoring and service for years ...
With years of experience in the alarm industry, our monitoring station is UL Listed and follows the standards for burglary signaling. Employees undergo weeks of intensive training, testing, and certification to make sure your alarm is handled with knowledgeable expertise and extreme professionalism. It is our philosophy and our training that provide our customers with the absolute best alarm response.
We have three monitoring stations running 24/7 providing redundant back-up to ensure that all of our customers are always protected. That means when your alarm goes off and sends a signal to one of our facilities, there are two more back-up facilities ready and waiting just in case. When your alarm goes off, we want to make sure authorities will respond.
We are committed to providing top of the line home security and an affordable and realistic price. When signing up with Protect America, we make sure that your monitoring rate is locked-in. There are no introductory rates that change, or price hikes down the road. Your monitoring rate will not magically raise one month. Your monthly payment will stay the same throughout your contract.
* Standard home security alarm monitoring agreement required with approved credit. Offer subject to change. Void where prohibited. Offer Expires: 05/31/2013
* Information used for home security alarm system comparisons was obtained November 2011 through telephone and online research. ADT prices: based on total out-of-pocket expense to obtain services; installation based on fees for similar home security equipment packages; "Monitoring" price listed includes the additional "warranty" or "extended service plan".
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