In 1992 Thad Paschall founded Round Rock, TX, based Protect America, Inc. Since 1992, Protect America has been providing state-of-the-art home alarm systems to American families.
Protect America started as a small home security provider and has become one of the fastest growing security companies in America with customers coast to coast! Already, Protect America, Inc. has protected nearly half a million families nationwide and is ranked in the top 10 of residential home alarm systems installations!
Why is Protect America, Inc. experiencing unprecedented growth? Our philosophy has always been that if we can provide our customers with the best home alarm systems in the industry and focus on excellent customer service, that we will earn your business every day and keep it forever. When you combine our dedication to provide great service with the advanced technology of the GE home alarm systems, you can rest assured that your home is protected with the peace of mind you deserve!
on March 11, 2013
It is rare now a days for a person to receive great costumer service. Today Tommy Wilson was able to assist me with a couple of things and made my experience with your company even greater. Receiving such great service made me happy with the decision of choosing your Protect America. He didn't mind me calling several times to get clarification on the system and was very, very patient with every question I had ...
on March 11, 2013
Jacqueline Hoard was an outstanding sales person. She was incredibly polite and helpful. Selecting a package and customizing that to meet my needs took only a couple minutes with her help. I am very pleased with the level of service I received and will be recommending Protect America to anyone who is looking for the best in home security!
on March 04, 2013
Christy provided excellent customer service in assisting me with the installation of my system, she took the time to consult with co-workers or supervisors to help resolve the issues within my alarm system. She took the time to troubleshoot the system with me and come to a resolution. It is good to have a friendly voice on the other end of the phone that genuinely cares about customers and are willing to go the extra ...
on February 13, 2013
Dear Mr. Paschall, I appreciate the opportunity to provide this feedback to you. I have thoroughly enjoyed my experience with your company, from my intial call to your sales dept. right through Installation with Dolores Mora. I was very impressed with her technical expertise as well as her great personal skills. She is very professional, and provided great insight to the questions I had during installation and was extremely patient during the entire process. I ...
on February 13, 2013
Mr. Paschall, I had another great experience today with Pietro Cruz. I recently contacted my local police dept. to set up an account with them since we installed out Protect America system. I call Pietro to provide my account information. He updated my profile, and then double checked my setup to make sure it was complete, and reminded me to test the system at the end of the month. That is top notch professionalism, going ...
on February 13, 2013
I chose Protect America because of the #1 rating in Consumer Reports. After the initial phone call, I realized what puts it above the rest. My salesman explained the products very well and helped me customize the system to best protect my home, never trying to talk me into products or services I didn't need. A 10 minute phonecall was all it took to know that my family will have the best security company ...
on February 13, 2013
Your rep was fantastic! And so was his manager. Its rare to find great service, especially with home security companies. Thad, I give you (personally) high marks for doing a great job in setting the right values for your company. Best wishes, Sal
on September 05, 2012
I don't remember the name of the guy I talked to last, but he really helped me. I was on the phone for a good while and yet he was so patient in getting my system tested and also hipped me to some new info. I had a leftover door sensor (when I first got the system, I had 3 doors and now I only have 2), that as a result of my conversation ...
on September 05, 2012
Within aproximately 20 minutes of my sending a negative response to the experience that I had with the Video installation department, I received a call from William Mclure. Although he was not in the office, he went the extra mile, logging in from remote, and completing my total install (inclusive of setting up the account). William was outstanding. I offered to delay the process until after the Holiday weekend, and William advised me that as ...
on August 28, 2012
Sir, It is always a pleasure to tell someone they are doing a great job. It is an even bigger pleasure to tell someone that they have selected the right people to represent them and that THEY are doing a great job! You have two stellar individuals working for you. Rick was the poor unfortunate soul to answer the phone yesterday when I called in to swap out my landline system for a new internet ...
Five star rating five years in a row by online website: TopConsumerReviews.com
Voted a Consumers Digest "Best Buy" for our Copper home security package
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* Standard home security alarm monitoring agreement required with approved credit. Offer subject to change. Void where prohibited. Offer Expires: 05/31/2013
* Information used for home security alarm system comparisons was obtained November 2011 through telephone and online research. ADT prices: based on total out-of-pocket expense to obtain services; installation based on fees for similar home security equipment packages; "Monitoring" price listed includes the additional "warranty" or "extended service plan".
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The BEST BUY SEAL is a registered trademark of Consumers Digest Communications, LLC, used under license.
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