Support
If you are having problems with your home security alarm system, or if you simply have questions regarding your home security alarm system, please contact us. Our customer support staff is here to help you with any issue concerning your home security alarm system.
Contact Our Customer Support Staff
- Hours of Operation:
-
- Mon. - Fri.:
- 7:00 am - 9:00 pm Central Time
- Saturday:
- 8:00 am - 7:00 pm Central Time
- Phone:
- 1 (800) 951-5111, Option 2
- Email:
- support@protectamerica.com
Installation
Installing and activating your GE Security System is a simple process that takes less than one hour. Our security installation specialists are available to help you on the phone and you can view our step by step instructions right on our website.
Operation
Alarms should be tested regularly to ensure that everything is working properly. Here we provide a guide to the very important task of testing your system at least once per month as well as all the features and functions of your new alarm.
Troubleshoot
Have a problem with your equipment or service but not sure why? Use our quick troubleshooting guide.
Billing
Pay your bill online, update payment information, or find answers to any questions you have regarding your alarm bill.
Member Benefits
We have many benefits that are available to our valued customers.
FAQs
Our FAQs are designed to answer your questions about our alarms, available products and services, give technical assistance with your system, service, and billing without making you go the extra mile.
* Standard monitoring agreement required with approved credit.Offer subject to change. Void where prohibited.