Testimonials

The number one tool for crime prevention is having a home security system. Security systems work for crime prevention because, more often then not, they scare burglars before they enter the home.

Read about real life emergencies that happen every day in the lives of American families just like yours and how a GE Wireless Home Security System not only increases crime prevention, but can help keep your home and family safe too.

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Protect America Customer Testimonials

• Sharon was the absolute best! I almost sent this before even hanging up the phone with her! Her patience handling my concerns regarding my alarm system purchase and operation was beyond over and above excellent customer service. Had she not been so patient, understanding and pleasant, my issue...
• Jamese
• Dallas, GA
• 03/11/2010
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• I found information on your company through Google search. I call the 800 # and talked to Amanda. She was extremely pleasant to work with and very helpful. It was indeed a pleasure to deal with someone that didn't try pressuring you into signing up for something. She also explained everything...
• Ellen
• Annandale, VA
• 03/11/2010
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• Jonathan was wonderful to work with. Great service and very helpful. Thank you!!
• Lisa
• Denver, CO
• 03/11/2010
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• Great service from Joseph in installation dept. and the young lady in quality control dept. Everything was smooth sailing. The technical department and QC department were patient, understanding and knowledgeable. Thanks!
• Glenn
• West Hartford, CT
• 03/10/2010
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• Protect America is very easy to deal with. The customer service rep took the time needed to help me understand the system and requirements.
• Jason
• Grafton, WV
• 03/08/2010
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• I needed a copy of my alarm certificate to continue to get a discount on my homeowners insurance. Jaime was able to fax it to my insurance agent. She was very helpful. Thanks PA!
• Lonnel
• Dallas, TX
• 03/08/2010
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• Just spoke with Shawn in customer service; he was very patient and helpful in answering all my questions and setting me up with a new alarm system. Great customer service!!
• Patrick
• Ronkonkoma, NY
• 03/08/2010
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• Justin & Jon did a fine job and they were very good in explaining the setup. Thank you Protect America team!! I wish you all good luck! Protect America is best!
• Baskar
• Chelsea, AL
• 03/08/2010
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• PA had a quick response to a question I had. Also, they had service available on Sunday for installation.
• Carl
• Ocean Twp, NJ
• 03/08/2010
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• On March 5, 2010, I called customer service for information concerning removing sensors for installment of replacement windows. Your rep, Michael, was very considerate, courteous knowledgeable and helpful. My experience with Protect America has been very pleasant and the service has been...
• Linda
• Martinsville, VA
• 03/05/2010
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• I needed an updated Certificate of Monitoring for my Insurance Company and Jackie took care of it very quickly. It was a pleasurable experience.
• Karl
• Spring Hill, FL
• 03/05/2010
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• I was 100% satisfied. Thank you for excellent services.!!!
• Frank
• Belmont, NH
• 03/03/2010
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• Using the chat function was great! Response was immediate and my issue was resolved with just a few keystrokes. Thanks.
• William
• Greenville, SC
• 03/03/2010
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• It was a pleasure for my wife and I to work with our customer service rep to order our system today. He was very helpful, patient, and explained things very well to us.
• Ronald
• Pickerington, OH
• 03/03/2010
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• Your online help is a great thing!! Beats waiting on the phone. Thanks PA!
• Gail
• Granville, NY
• 03/03/2010
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• I just chatted with Jackie, my insurance company wants me to send them a certificate of protection. Jackie said that she would fax me one. Very good service!!! Thank you very much!
• Lamar
• Dallas, TX
• 03/03/2010
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• Simple instructions made things go quick...thanks.
• Arthur
• Lakewood, CA
• 03/03/2010
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• Great experience answered all of my questions!!!
• Kelly
• Chapmanville, WV
• 03/03/2010
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• I used the Live Chat for the first time today. I am extremely satisfied. It is much faster and efficient. Thanks a lot.
• Paulo
• Miami, FL
• 03/03/2010
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• Joseph did a great job!! Installation was simple.
• Geremy
• Titusville, FL
• 03/03/2010
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• Very professional! The rep gave wonderful instructions throughout the installation process. Thanks!
• Gary
• Portland, OR
• 03/02/2010
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• Vanessa was very helpful in getting a proof of service sent over to my insurance company. Vanessa told me she would fax it over herself saving me a trip to Kinko's. Thanks again Vanessa!
• Patrick
• Aliso Viejo, CA
• 03/02/2010
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• Sean was great during the installation process. He walked me through the installation step by step and was very patient throughout the whole process.
• Ryan
• Glendale, CA
• 03/01/2010
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• I just want to thank you all for your EXCELLENT customer Service! I used the Live Chat and my problem was resolved in less than 5 minutes! Keep up the AMAZING work!
• Terance
• Dayton, OH
• 03/01/2010
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• We are well satisfied with your service. You were very helpful in explaining your service and what you had to offer us. Thanks, Clara
• Clara
• Lorain, OH
• 03/01/2010
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• Al was very knowledgeable and courteous with me. He was also very patient with my numerous questions and concerns. I am totally satisfied based on the service I received that I have made an excellent decision by choosing Protect America. I will happily refer my friends and family when they are in...
• Sheila
• Nashville, TN
• 03/01/2010
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• I want to commend Jackie for excellent customer service. She answered all questions thoroughly.
• Carolyn
• Durham, NC
• 03/01/2010
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• This was my first contact, after the sales contact, and the first time I ever used live chat. Jackie was absolutely wonderful to deal with, courteous, patient, and extremely helpful. If everyone is as helpful as Jackie, than you have built a wonderful company. As a business owner myself I...
• Richard
• Glen Ellyn, IL
• 02/26/2010
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• I have always had great service with your representatives when I call in for my monthly test. They always explain when I ask questions about my system. Keep up the good work and thanks for the great service!
• Walter
• Newton, KS
• 02/24/2010
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• NICK WAS GREAT! HE SOLVED ALL OF MY PROBLEMS and he was very courteous and professional...he deserves an A+
• Dorothy
• Lynwood, CA
• 02/24/2010
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• Just wanted to let you know that the install went very smoothly with your two representatives.
• Joey
• Elgin, SC
• 02/24/2010
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• We ordered a system from Protect America. William was our customer service rep who helped us with the install. We have lots of doors and windows. In fact we had 15 sensors to install and that was just windows! William called us back several times to see if we had everything installed. He was very...
• Catherine
• Nampa, ID
• 02/24/2010
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• In our opinion, Julian is an exceptional employee. He stayed late on the job to finalize the installation of our system, and made the process quick and easy for us as it was getting late in the evening. Thanks to Julian for being helpful and knowledgeable customer service representative.
• Cristina & Joe
• Rochester, NY
• 02/21/2010
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• William was extremely helpful in walking me through the installation of the system in my parents home. I was a little concerned with the process, since I have never worked with an alarm system. William was very patient and talked me through the process step by step. Thanks to the whole Protect...
• Greg
• Anderson, SC
• 02/21/2010
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• Our customer service tech was very patient and helpful. Only took a couple minutes to reset my touchpad.
• Dennis
• Mission, KS
• 02/20/2010
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• Your Q&A guy Marques was a very polite and patient young man. He is very informed about your system. It was a very pain less installation and we look forward to further interaction with your company if all of your customer service is as good as he. Three thumbs up for you!!!
• Andrew
• New Braunfels, TX
• 02/20/2010
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• Excellent help with my system. Many thanks and keep up the good work!!
• Michael
• Mullens, WV
• 02/19/2010
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• I was on hold, but heard the suggestion for the live chat, and was thrilled how quickly my need was attended to!! Thanks
• Garrick
• Cold Spring , KY
• 02/19/2010
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• Cynthia, with your live chat, was a big help in getting my replacement sensor up and running. I could not have done it without her. Fantastic person!!
• Fontaine
• Little Silver, NJ
• 02/19/2010
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• I recently purchased the Simon XT and am very pleased with it. Joseph guided me through the installation and he was very patient and his instructions were easy to understand. Jason assisted me with programming the key fobs and the glass break system. Again his instructions were excellent and he...
• Robert
• Yeadon, PA
• 02/19/2010
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• My customer service rep was very pleasant, courteous and responsive. She took care of my needs quickly.
• Nina
• Kenner, LA
• 02/19/2010
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• Thank you Michael for being so patient and thorough with me on the phone tonight. I needed to make immediate changes to my monitoring system to secure it against a recently dismissed employee and you made it very smooth. I appreciate all the time you spent with me to make sure this was well taken...
• Susan
• Chula Vista, CA
• 02/18/2010
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• Just wanted to comment on how helpful Caesar was while helping me perform the monthly test on my alarm system! Thanks Protect America!
• Dwaine
• Mullens, WV
• 02/18/2010
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• Used chat operator to help install new Key-chain remotes. Very helpful. Did the job in 2 min. Thanks.
• Vinay
• PLAINSBORO, NJ
• 02/17/2010
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• Tried the online chat while I was waiting on hold. Got what I needed right away and they went even a little more above and beyond that!! They were able to fax a certificate directly to my homeowner's insurance company! Great, thanks!
• Stephanie
• Albuquerque, NM
• 02/17/2010
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• Very positive experience! I was given clear instructions on the installation, programming and testing. System is very easy to install and use. Thank you.
• James
• Warren, MI
• 02/16/2010
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• You have a wonderful representative working the live chat. She was patient and very helpful.
• Henry
• Vicksburg, MS
• 02/16/2010
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• Robert was very helpful this morning. He took me on a web tour and explained everything. I asked a lot of questions and he answered all of them. I look forward to receiving my new security system. Nice job training your representatives.
• Toni
• Cedar Rapids, IA
• 02/16/2010
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• I had the opportunity to talk to the Live Technical Support person "Jackie M." She was a wonderful help. She answered all of my questions and was very helpful. Keep up the GREAT Work!!
• Carlos
• Coachella, CA
• 02/16/2010
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• My customer service rep. was very knowledgeable and knew exactly the parts I needed. Thanks!
• Kathryn
• Buffalo, TX
• 02/16/2010
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• Vanessa helped me out today. She did a good job and was very quick and efficient. Using this chat now is far superior to the phone service. It is faster to get service and faster to resolve problems! Thanks
• Mark
• Georgetown, TX
• 02/16/2010
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• 100 % perfect customer service.
• Jose
• Kissimmee, FL
• 02/16/2010
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• Hello Protect America CEO, I truly appreciate the help that Jackie M. administered tonight on the Live Technical Support Chat line. She answered my questions clearly and was eager to help! Again thanks Protect America for your helpfulness and I look forward to the newfound "Protection" in my...
• Andrea
• Goldsboro, NC
• 02/15/2010
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• Marcy not only made sure that my system tested fine, but also caught that one of the sensors that was not functioning consistently. Marcy is sending me a replacement sensor and she is recycling my old one. She is also sending me spacers, as my door is not perfectly aligned with the frame. She was...
• Shilpa
• Houston, TX
• 02/15/2010
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• I had to update my credit card information did it with chat window. Thanks for the quick and easy service.
• Diane
• Shingle Springs, CA
• 02/15/2010
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• The Live Chat was very helpful. I appreciate the way business is done!
• Gary
• Euless, TX
• 02/11/2010
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• I'm a new customer and had to use the chat session twice today and I am so pleased at how easy it is and how friendly and professional your agents are. It's so convenient & quick! Both agents were awesome!
• Trina
• McKinney, TX
• 02/08/2010
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• Had no problem programming key chains. Customer service handled it perfectly. Thanks PA!
• Leonard
• St Louis, MO
• 02/08/2010
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• Marci was incredibly helpful today. Her ability to communicate clearly and help me navigate around the equipment was superior to any I've seen thus far. She clearly knows the product very well. She was quick, efficient, patient, and polite
• Susan
• Nashville, TN
• 02/08/2010
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• I interacted with Vanessa on the PA Live Chat service. One of the key chain remotes went dead and she was quick to offer a replacement and a label to return the defective one. Very Professional and painless on-line service. Thanks Vanessa!!
• Mark
• Roseville, MN
• 02/08/2010
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• We experienced a 30-hour power outage as a result of record snowfall over the weekend. When our power was finally restored, we still had a "low battery" alert. Our rep. helped to clear that problem; suggested a system test and all is well! I appreciate the prompt, accurate service on the 1st call!
• Steve
• Germantown, MD
• 02/08/2010
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• Our customer service rep. was very patient and professional, working with us for several hours checking and relabeling all of our sensors. When the job was complete, he faxed us a copy of the completed worksheet for our reference. Thanks for hiring professionals like Gus to represent your...
• Patronee
• Carrollton, TX
• 02/07/2010
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• Marcus with Q & A took over the call from David who got my system up and running, Marcus was also professional, friendly, and reviewed everything with me, once again making me feel like a valued customer, and giving me a better sense of security in my home. Thank You!
• Max
• Titusville, FL
• 02/07/2010
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• Our customer service representative was amazing! She was so patient and had a great attitude. Thank you for giving us the opportunity to work with her as she walked us through every step.
• Alan and Monica
• San Diego, CA
• 02/06/2010
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• Our customer service rep was very helpful and answered all of my questions that my wife and I had. Nice job!!
• Fontaine
• Little Silver, NJ
• 02/06/2010
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• Nick was very helpful with getting my keychain remotes working correctly with the upgraded system. THANKS!!!
• Kent
• Blackshear, GA
• 02/05/2010
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• Great follow up quality rep. He made sure we understood everything and he answered any additional questions that we had. Thanks PA!
• Carl
• Dublin, OH
• 02/05/2010
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• Jackie was great and helped me switch all the contact information.
• Jennifer
• Toledo, OH
• 02/04/2010
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• Josh was very helpful, friendly and patient in helping me to install my alarm system. Thanks!
• Rebecca
• Colorado Springs, CO
• 02/04/2010
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• I am so very, very satisfied with the Protect America! Originally, I ordered the GE 15 pack wireless system. However, I changed it to a hybrid system. Kristen was thorough. She asked required questions to make sure my wired system was compatible. She arranged for a technician to come to my home,...
• Lalla
• Sugar Land, TX
• 02/03/2010
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• I spoke with a great rep. today about installing our new security equipment and the home monitoring service. His command of your products was excellent and his ability to demonstrate the value of the system made my purchasing experience a positive one.
• John
• Denville, NJ
• 02/03/2010
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• The best price I could find, and I was looking at and compared P.A. to the other 2 major providers. P.A. had an easy set up and test. Great job!
• Ron
• Round Rock, TX
• 02/02/2010
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• Live Chat rep was awesome and was extremely helpful with all my questions! The Live Chat service is a definite PLUS! Thx Bunches!
• Rebecca Volans
• Huntsville, AL
• 02/02/2010
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• Hello. I just wanted to let you know that I had a lot of questions regarding my account. I am in the process of moving and wanted to make sure that I can transfer my account and services to my new home. Jaime did such a great job assisting me with all my questions and concerns. I appreciate it....
• Karla
• El Cajon, CA
• 02/01/2010
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• GREAT install experience. Very calm, easy and professional. I'm just too excited about my new GE Simon XT. Install date was today 2/1/2010. we were done in minutes. Thanks! Tom
• Tom
• College Park, MD
• 02/01/2010
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• Jeff was extremely helpful in explaining how to set up the system. He was patient and answered all of my questions and along with the help of Julian, in customer service, the security system was set up and working properly in a very short time.
• Don & Lorie
• Armstrong, MO
• 02/01/2010
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• The customer service and technical support that I received today with Marci was excellent. She helped me out with my key fob (remote) and is shipping me a new one. She also informed me of some new products that you have and will be shipping me a smoke detector as well. We did a system test as well....
• Mary
• Lakewood, CA
• 02/01/2010
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• I got help with the online technical support. I have used it 3 times and it is allot faster and informative than the telephone service. Great People Great Service!
• Richard
• Hamlet, NC
• 02/01/2010
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• After installation and initial set up, Julian with Quality Assurance, finished testing and security code setup. He was very helpful and knowledgeable about the process and the product.
• Dayton
• Armstrong, MO
• 01/31/2010
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• Joshua was a big help. He is knowledgeable and made the installation very easy.
• Jerry
• Tucson,, AZ
• 01/31/2010
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• I love the system. The help on the phone makes installation a breeze. Can't wait for the cameras that can be added to the system to come out.
• John
• Philadelphia, PA
• 01/30/2010
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• I wanted to test my system and change the account that I was paying from. So I got on Live Chat and got Jackie. She was very nice and took care of the change quickly. In these days where every one is busy and stressed it's nice to get someone that can take care of you the first time you call.
• Barbara
• San Antonio, TX
• 01/26/2010
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• I recently installed your home security system. I dealt with Joseph. Just happened, I was in the market for a security system. Your staff understood my needs. They were professional and courteous. I am a business owner and understand the need for customer service. You have a good staff and that is...
• Bill
• Sheridan, WY
• 01/26/2010
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• Ms. Davis was very helpful. She is very courteous, knowledgable, and pleasant to us.
• Emily
• Lenoir, NC
• 01/25/2010
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• I am real happy with the services at Protect America. Every time I call customer service they are very helpful and help me with the problem or service that I need. Keep up the good work !! Thanks Again, Joe
• Joseph
• Lorain, OH
• 01/22/2010
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• Used PA's Live Chat and got Aly to help with troubleshooting. Ally was a huge help. PA, through the purchase, installation, testing and now first little problem, has been a class act and obviously well managed. Hats off to Ally and PA!
• Rudy
• Cordova, TN
• 01/22/2010
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• Fast, respond time and good technical service. Thank you!
• Hung
• Oakland, CA
• 01/22/2010
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• I just finished my monthly test using online chat with Jackie M. and it a great experience!!
• Franklin
• Gilbert, AZ
• 01/22/2010
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• Very friendly and helpful. Process went very smooth.
• Pierce
• Monroe, GA
• 01/20/2010
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• My rep was very pleasant to chat with and she gave me the information I needed very fast! Thanks!!
• Anthony
• Galloway, OH
• 01/20/2010
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• I just extended my monitoring service for a 24 -month period with the exceptional help of Serena. She was very polite and professional in every way. She was a pleasure to work with. She is exemplary employee to Protect America.
• Virgil
• Hixson, TN
• 01/20/2010
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• Very Professional and Helpful... A++++++ Attitude
• Noel
• Rockford, IL
• 01/19/2010
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• Very helpful and Very Professional!!
• Stephanie
• Port Angeles, WA
• 01/18/2010
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• Both Brian & Serge were very helpful in helping me get my home security set up I could not have done it without their help. A job well done!! Great Service.
• Donald
• Green Bay, WI
• 01/15/2010
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• Caesar was very helpful in helping me test my system making sure it was working properly. He was very clear in his directions of how to test my system; I was quite pleased with his help. With his help I also learned something new about my system to get added protection, and now I feel even more...
• Tanya
• Baltimore, MD
• 01/14/2010
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• Dear Sir, I would like to take this opportunity to express my appreciation for the high quality of service rendered to me today by Jason. Before I retired I managed 270 plus employees and subordinate supervisors, so I know something about customer service and its importance to success. ...
• Dr. Charles
• Nevada, TX
• 01/13/2010
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• This has been a positive experience from step one. The cost to protect my home is now affordable, the technicians like Shawn make the over the phone installation/testing process as easy as 1-2-3. I would highly recommend the Protect America wireless system to anyone looking for peace of mind with...
• Hans
• Pomona, CA
• 01/13/2010
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• Great response time. Very helpful.
• janice
• Lehigh Acres, FL
• 01/12/2010
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• I absolutely love this live chat feature. What an ingenious way to assist customers! It is always so quick.
• Lisa
• Midland , TX
• 01/12/2010
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• I would like to thank Mr. Syed (SVC 49) for all his help. In this most turbulent economy he spoke with such professionalism, care and respect. It is because of the way he handled the situation is the reason why I will recommend your service to others and get service through your company. I am in...
• Stewart
• N. Lauderdale, FL
• 01/12/2010
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• Very professional in helping me! Quality individual.
• Steve
• Austin, TX
• 01/12/2010
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• Did online chat with Ally. She was amazing and extremely helpful in setting up my new key fobs. Thank you!
• Jennifer
• Saint Louis, MO
• 01/12/2010
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• William was very patient with me and was extremely helpful. I would strongly recommend William receive a hearty congratulations, for both his great service & his great attitude.
• Shawn
• Sparks, NV
• 01/11/2010
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• I called to have a key chain device activated. It was done very quickly and everything was handled great. Thank You!
• Max
• Lenoir, NC
• 01/11/2010
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• I just wanted to let you know that Abdul provided me with exceptional customer service. Very professional!
• Jessica
• Lancaster , CA
• 01/10/2010
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• Bertha did a great job helping me get my system setup very quickly. She was very knowledgeable and patient and answered all my questions. Everyone that I've worked with at Protect America has been great. Thanks!
• Nancy
• Yorba Linda, CA
• 01/10/2010
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• Hello! This is some very positive feedback for the rep. John. I had many choices for alarm service and decided to go with Protect America. John answered all of my questions thoroughly. I said I would decide and then call him back, which I did, within the hour. He was knowledgeable about your...
• Tana
• San Antionio, TX
• 01/10/2010
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• Very helpful, informative, patient and personable!
• Denise
• Montgomery, IL
• 01/09/2010
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• The installation of this security system went extremely well with the help of your representative. He went through the step-by-step process with me via telephone. The components are well made and reliable, and your customer service reps are polite, courteous, and patient. Nice to know I can call...
• Judith
• Kenosha, WI
• 01/09/2010
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• Nicole was very helpful with all of my questions and request. She showed excellent customer service skills.
• Marvin
• Bessemer, AL
• 01/09/2010
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• Cody "rocked the Kasbah" -- He provided terrific customer support, was polite and professional and we're happy to be up and running with PA!
• Kimberly
• The Woodlands, TX
• 01/07/2010
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• The experience was pleasant, informative, helpful and executed very well!
• Deborah
• Summerville, SC
• 01/07/2010
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• Huge thanks for assisting on our alarm system. The installation and activation was easy. Within 30 minutes of the package being delivered by UPS, I was called and was on the phone with Justin to set the alarm system up. Justin showed super knowledge, professionalism and politeness and he easily...
• Kari
• Alpharetta, GA
• 01/07/2010
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• Tamara was awesome! She was well spoken and knew all the answers!
• Kirsten
• De Soto, MO
• 01/07/2010
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• Great Customer Service!!! Very knowledgeable of their company’s products and installation!
• Leslie
• Temple Hills, MD
• 01/07/2010
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• I was a little hesitant at first to use the Online Chat for Tech Support, as I've had bad experiences with other companies. However, my experience with Cynthia in Tech Support was fantastic. It definitely restored my faith in online support systems. Congrats on a job well done!!
• Ricardo
• Dunwoody, GA
• 01/07/2010
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• I called in to Protect America and ultimately Erika was the agent that picked up the line. She was so helpful, nice, patient, and showed empathy with me during my decision making process for security in my home. She provided in-depth detailed knowledge of the equipment and prices that Protect...
• John
• Lexington, SC
• 01/07/2010
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• Cynthia helped me add my roommate to my account and change my phone number on the live chat. I was impressed how easy it was! Thanks!
• Joseph
• Chattanooga, TN
• 01/07/2010
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• I wanted to let you know about the outstanding service I received from Marci. I had purchased the new system and needed to change it from my old one. From the first minute on the phone Marci went out of her way to make the transition smooth. In talking to Marci she cheerfully helped me to get...
• Lisa
• Montoursville, PA
• 01/06/2010
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• I chatted online with Cynthia. My phone line has been down for three weeks. I was trying to see if there was another way to get monitoring since my phone company still has not fixed the downed line. She told me about the wireless system, and I will be going to that, and kicking my phone company...
• Angela
• Spanishburg, WV
• 01/06/2010
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• I love this online feature to chat! My experience with Nicole today was very helpful and convenient. She answered all of my questions and provided me with simple easy steps to help me setup my keychain alarm. Nicole was very thorough, precise, and efficiently respondent. I love Protect America!
• Teneesha
• Harvey, IL
• 01/06/2010
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• First time to use the chat room - worked well - she answered all questions – Thanks!
• Minhthu
• Arlington, VA
• 01/06/2010
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• I had a wonderful experience chatting with Cynthia on P.A. live chat, and she was very helpful with my questions. Thank you Cynthia!
• Murine
• Andrews, SC
• 01/06/2010
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• WOW! A home security company that actually puts their customers first! Kudos to Protect America and their entire team of professionals that has the courage to do what no other security company can......Ensuring 100% Customer Satisfaction!!
• Brian
• Anaheim, CA
• 01/06/2010
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• Marci handled my call a few minutes ago. She was gracious, knowledgeable, and personable and gave me good feedback that I can work with. I'm glad she's on your team. Cathy
• Cathy
• Irving, TX
• 01/04/2010
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• Representative did an outstanding. She is very courteous and knowledgeable. A+!.
• Michael
• Clovis, NM
• 01/04/2010
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• I want to thank Protect America for their service and the manner in which your customer service reps. treat your customers. I just talked with Nicole and she was very helpful and polite. She helped me with my question and in a very quick manner. Also the rep. that helped me on Jan. 31 was super...
• George
• Keysville, GA
• 01/04/2010
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• Very easy and fast interaction to obtain a certificate of monitoring. Great service.
• Stuart
• San Diego, CA
• 01/04/2010
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• Jaime and Victoria were wonderfully efficient and pleasant. They got me hooked up and running very quickly. I have had nothing but great experiences with the company both in sales and customer support. Thanks!
• Paul
• Ellicott City, MD
• 01/04/2010
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• Excellent help with very quick responses. Thank you!
• Daniel
• Pottstown, PA
• 01/04/2010
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• Christine helped me today to test my complete security system. She was very polite, easy to understand, patience, willing to help, provide suggestions for what is new at Protect America, and information what to do when going on vacation. She is a valuable person to have working in your Customer...
• Russ
• Sioux Falls, SD
• 01/03/2010
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• I just ordered some additional hardware for my system and Adam was a great help. Very fast, efficient, knowledgeable and helpful.
• Paul
• Ellicott City, MD
• 01/03/2010
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• Kerry was so helpful and she went out of her way to help me with my situation. She made my experience with Protect America super.
• Elizabeth
• Fort Lauderdale, FL
• 01/01/2010
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• My rep was very helpful. She was very kind and understanding. Great service!
• Eleanor
• Columbia, SC
• 12/30/2009
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• Using your Chat for support was very easy and accommodating. Nicole was patient and very professional.
• Eric
• Indianapolis, IN
• 12/29/2009
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• Nicole was VERY helpful to me this evening! She took the time to look up information and the information she found really helped me a lot! You all have been really patient and helpful. Thank you. P.S. I LOVE Texas!
• Jerri
• Omaha, NE
• 12/29/2009
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• My customer service representative was very helpful. She explained everything and went through each step of the process with me. She was very pleasant to work with!
• Klinger
• Landenberg, PA
• 12/29/2009
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• The customer service representative did a great job helping me install a replacement sensor. Actually, this was first time that I've been able to get true help from any chat line. Thanks Protect America for the live chat service!!
• Kent
• Powhatan, VA
• 12/29/2009
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• The customer service rep/agent assisted me so I could change the codes on my home alarm system. It was a pleasant experience. Thanks!
• Russell
• Albany, GA
• 12/29/2009
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• I received up to date information and my rep. was very polite. Thanks.
• Sheldon
• Virginia Beach, VA
• 12/29/2009
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• Tamara was very helpful and pleasant to speak with. She made the decision to go with your company an easy one!!
• Debra
• Hollywood, FL
• 12/29/2009
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• Just wanted to say that live chat is great! Cynthia was very professional and helpful today!
• Jesse
• San Diego, CA
• 12/29/2009
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• This was the first time I used your "live chat". Response time was great and so was the customer service! She took care of my request efficiently and professionally. Kudos!!
• Dorothy
• London, KY
• 12/29/2009
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• The online service was very good! Thanks!
• Angelina
• Bakersfield, CA
• 12/29/2009
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• Great and quick help with your Live Chat Support rep Cynthia. Thank you very much!!
• Torsten
• Bothell, WA
• 12/29/2009
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• The live chat was extremely helpful and quick. No waiting on the phone. Jackie was very helpful and walked me right through the process of arming our new remotes. Thank you for the excellent customer service!
• Edward
• Ashland, KY
• 12/28/2009
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• Quick.... and precise.... good experience using chat line.
• Roger
• Fayetteville, NC
• 12/28/2009
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• I had a delightful experience with my rep today. Her knowledge and attention to detail was impeccable! At the end of our exchange I felt armed with sound knowledge to make an informed decision about my home security needs. As a very inquisitive consumer I had many questions, yet your Rep was...
• Kimberly
• Tallahassee, FL
• 12/28/2009
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• I am a new customer and our customer service rep has been very helpful and very informative! Thanks!
• Gerald
• Waianae, HI
• 12/28/2009
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• My experience has been very good. Both the product and the installation process has been a success!
• Thomas
• Otisville, MI
• 12/28/2009
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• I've never experienced such great service. Both reps proved patience and persistence pays when solving customer issues. I'm from Houston and know you have many customers. I truly felt like these two fulfilled my need for protection as I have been burglarized. Give them a raise...seriously.
• JC
• Houston, TX
• 12/27/2009
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• I had questions about the operation of my equipment. The Customer Service person that handled my call answered all of my questions in a clear and precise manner. He was polite and very patient. I am very satisfied with the excellent service I received.
• Daniel
• Lafayette, LA
• 12/27/2009
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• Great information. Great personal service!
• James
• Terre Haute, IN
• 12/26/2009
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• The customer service representative helped me installed my keychain to my system. She was very helpful and it was easy following her instructions. Thanks Protect America!
• Shawneequa
• Mound Bayou, MS
• 12/26/2009
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• Loved the service. Cody was very professional and helpful, I'm happy to have my home protected by Protect America!
• John
• Winter Haven , FL
• 12/26/2009
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• Your service rep Mike was most helpful on Wednesday 12/23. I had to change my normal entry into my home. He switched the delay time from the front door to the back door. I am very pleased with his help. Thanks for the great help and service.
• Francis
• West Covina, CA
• 12/26/2009
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• All service departments, that I have dealt with, have been great. Thanks for the ease.
• Luis
• Houston, TX
• 12/25/2009
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• I was very pleased with the service that I received today. Jackie was very quick to respond to my online questions. Online chat is great!
• Linda
• Slatersville, RI
• 12/24/2009
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• I had a live chat with Nicole on today. She was outstanding. With everything going on with the holidays she went right to my problem. Glad I tried live chat! Thank you.
• Irene
• Houston, TX
• 12/23/2009
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• It was fast and easy talking to the live operator online—thanks for that service!
• Tommy
• Oklahoma City, OK
• 12/23/2009
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• We are very, very pleased with all the help that Gus gave us to help us program our new digital monitor. He is very knowledgeable and efficient. It was a pleasure working with him. Thank you and Merry Christmas!
• Blaine
• Grants, NM
• 12/23/2009
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• I needed to find out my tracking # for my new battery. She was very prompt and I received my info very fast. Great customer service during hectic holidays.
• Charles
• Island Lake , IL
• 12/23/2009
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• My customer service representative was quick, sharp and solved my issues. Thanks!!
• Marie
• Oxon Hill, MD
• 12/23/2009
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• My experience with my customer service rep. for my monthly system check-up was superb! She was a very courteous individual. She was knowledgeable, experienced, and patient.
• Larry
• Winston-Salem, NC
• 12/23/2009
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• My customer service rep. was very helpful on the on-line live chat. I really appreciate good customer service and this was good customer service. Thank you.... Sheila
• Sheila
• Chicago, IL
• 12/23/2009
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• I have been a customer for 3 years. I have been very satisfied with my service. Last night, I called customer service and spoke to Gus; he was so patience with me. I needed to change the phone number on the system as well as changes on a remote pad. He was so knowledgeable; he explained to me how...
• Odelia
• Bayview, TX
• 12/23/2009
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• First, Amanda provided outstanding customer service to me during the post sales installation process. She spent time with me on the phone and sent me several emails. She helped me through every step of the process. Second, your install tech was great. Third, I set off the alarm by programming...
• Kirk
• Charlotte, NC
• 12/22/2009
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• A while back I had some questions and Sharon was fantastic and extremely helpful. I want to especially recognize her for her customer service ethic...very professional. Thanks, Sharon!
• Ursula
• Hope Mills, NC
• 12/22/2009
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• I had misplaced my agreement number, and was trying to get a moving kit sent to me. Nicole was very helpful and walked me through the correct steps to get what I needed. Thanks for the great service!
• Frank
• Valparaiso, IN
• 12/22/2009
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• Amanda was wonderful to work with; she assisted me in making the right choices to insure my home is protected. She deserves recognition for her knowledge of your company’s products and her ability to explain them to the customer. Thank you Amanda. Merry Christmas
• Steve
• Denver, CO
• 12/22/2009
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• Gus was wonderful! He was so patient and understanding with me. He walked me through each step and followed up later to see if I had received the part I needed and helped me get it installed. He gets an A++++++++++ from me!
• Sharon
• Marion , MS
• 12/21/2009
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• Shawn was very patient, helpful, and cheerful, etc. When I couldn't find the button, feature or whatever, he just kept helping in a very kind way until I was all squared away. Thank you! Merry Christmas!
• Thomas
• White Lake, MI
• 12/21/2009
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• Nicole was extremely helpful and patient. We wanted to move a sensor from a door to a window and change the "chime" saying. She talked us through that process very thoroughly. I had many questions, and she was extremely patient and helpful. Thank you Nicole! Thank you Protect America!!
• Jennifer
• Saint Louis, MO
• 12/21/2009
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• I went on line today to run my test on my alarm system. Jackie M was the representative that assisted me and she was extremely helpful. The process did not take long and I am very pleased. Thank you!
• Bethany
• Westerville, OH
• 12/21/2009
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• Amanda was SO helpful! I was so relieved when I talked to Amanda. She was informative and helpful. Your pricing was the best. I have recommended your company and specifically Amanda to my family and neighbors!!!!!!
• Nichole
• Parker, CO
• 12/21/2009
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• Simple great service in testing my system, and taking care of my vacation notification. Great Job!
• Gopi
• Glen Allen, VA
• 12/21/2009
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• Jason was extremely helpful and helped me resolve an issue I was having with the system. Jason was very friendly and concerned with making sure that I was completely satisfied with the service I was receiving. It is great to see such dedication and customer focus. Thank you! Angel
• Angel
• Bergenfield, NJ
• 12/21/2009
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• My customer service rep was very very helpful trying to help me sort through all of the sensors and magnets that my husband had dumped out on the counter (and left town). He was VERY patient and walked me through each step more than a few times. I appreciate his patience and willingness to stick...
• Diana
• Silver Spring, MD
• 12/20/2009
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• Shawn's professionalism during the installation of the tower/wireless security system was noteworthy. Good job and it is appreciated!
• Catherine
• Phenix City, AL
• 12/20/2009
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• Jose and Adam were very patient and informative upon the installation of my new security system.
• Kelly
• Crown Point, IN
• 12/19/2009
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• I received excellent service from Nicole on your chat service. Thanks for the live chat!
• Jose
• Santa Monica, CA
• 12/19/2009
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• Very courteous, polite, professional, took care of all my needs.
• Tony
• Corsicana, TX
• 12/19/2009
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• Our QA rep was very nice and helpful. She went through everything with us one more time. She answered any additional questions that we had and let us know that we could call back anytime if we had any questions or an issue to discuss. Great customer service. Thanks!
• Roberto
• Tucson, AZ
• 12/19/2009
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• Aly successfully researched an order I had made for keychain remote batteries. She reissued the order, and advised me to contact Protect America if I did not receive the merchandise within 7 to 10 days. She then assisted me with the testing of my alarm system, and resetting the clock for standard...
• Mary
• Wall, NJ
• 12/19/2009
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• All good!! Thank you for all of your help.
• Oscie
• Tyler, TX
• 12/19/2009
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• I have been very impressed with the service I have received from your technicians. They are extremely helpful in getting use to this new system. Being a business owner myself, good solid customer service is tops on my list!!
• Maryann
• Spofford, NH
• 12/19/2009
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• Love the live chat. It's easy and quick. My questions were resolved very quickly.
• Wigberto
• Fairview, TX
• 12/18/2009
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• Dustin did a great job of outlining the security system program he offered to me. What I am getting is far more than I thought I could get or afford to get and will certainly meet the need I have. What a great Christmas gift I have found!
• Phil
• Jacksonville, NC
• 12/17/2009
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• Had a great experience with Jackie on online chat. She was nice and explained everything. The online chat service is great!
• Shannon
• Santee, CA
• 12/17/2009
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• Eric was very patient with me while filling out all of the necessary paper work. A job well done. Glad to be with Protect America!
• Herman
• Jonesboro, GA
• 12/17/2009
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• Ally was very helpful with answering my questions. She was polite and friendly. She was eager to help me solve my problems. I hate it when customer service representatives act like they are put out or to busy to help me. Ally was not like this at all, but rather pleasant and cheerful. I wish...
• Sanford
• Red Oak, TX
• 12/17/2009
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• Great customer service reps! They guided me successfully through installing 3 Window sensors. It was super easy. Thanks!
• Robbie
• Blue Springs, MS
• 12/17/2009
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• Our customer service rep was extremely helpful and friendly. I am glad that we have a Protect America home security alarm for our home.
• Dena
• Summerville, SC
• 12/17/2009
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• My customer service representative did an excellent job. Great customer service!! I will recommend to my friends and family!!!
• Angee
• Chicago, IL
• 12/17/2009
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• Jackie was very helpful while helping me install 3 new sensors into my existing system. She was also very helpful when I needed to recharge a wire for our system battery. She was patient, helpful and explained each step carefully. Jackie was polite and courteous and celebrated victory with...
• Jessica
• Totowa, NJ
• 12/16/2009
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• My reps were very helpful and helped me get the extra accessories that I needed quickly. Great fast service! Thanks.
• Augustine
• Altus, OK
• 12/16/2009
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• WONDERFUL online rep! Helped me with all my needs and concerns!!!
• Jen
• Alpharetta, GA
• 12/16/2009
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• Jason was very helpful and answered every question I had. That may not sound like allot but these days it’s hard to find people who know how to do their jobs correctly. He saved me time and money by making suggestions on equipment that I bought. Great customer service! Thanks P.A.!
• Robert
• North Augusta, SC
• 12/16/2009
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• Daniel was so kind. He answered all my questions and concerns. All companies should have the personal service that I was given. I like that Protect America treats their customer well. Thanks!
• Kepina
• Rancho Cordova, CA
• 12/15/2009
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• Jason was very courteous today and helped me with our door sensor. He will ship me a replacement quickly, so that I can install it before we leave on vacation. Thanks!!
• Gary
• Tempe, AZ
• 12/14/2009
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• I wanted to take the time to tell you how much I appreciated all of the help and time your rep. Gus gave me. I was in the process of moving the location. Gus took the time to help me and would not take short cuts. Because of that I will not hesitate to recommend Protect America to anyone. Thank you...
• Reginald
• Akron, OH
• 12/14/2009
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• I would like to let you know that the service I received from Crystal, in your Tech Support department, was very helpful. She provided me with the information and support I needed to install my new alarm system. Plus she also checked to make sure that all my zones were working before hanging up the...
• Brenda
• Mesquite, TX
• 12/14/2009
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• Protect America's representative's are great! Every time I have called they have help me out with all of my questions. Great response time and a smile you can hear through the phone.
• Jessenia
• Tifton, GA
• 12/14/2009
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• On 12/12/09 I spoke with Lacey re: programming the replacement 2 button keychain remotes I had just received. She was extremely personable and helpful and went the extra mile to make this experience pleasant. It was a pleasure speaking with her. Thank you.
• Agnes
• Albuquerque, NM
• 12/13/2009
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• A quick note to you to tell you I think you have a great employee in Ms D. In the current world of lack luster customer service she is a shining example of what we all should strive for, competent, friendly and concise. A real pleasure....
• Pete
• Wilmington, NC
• 12/13/2009
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• Online support was fast and very helpful. I first contacted support last night and again today. Nothing but good things to say!! Thank you Protect America!
• David
• Attleboro, MA
• 12/11/2009
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• I spoke with Christine about getting a security system for my house and she was very professional, knowledgeable, and patient with me with all my questions I had. She went over all the details of the system I was purchasing and explained everything in detail to me. Thank you for making this an easy...
• Angela
• Orlando, FL
• 12/11/2009
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• I am a new customer with Protect America and would like to express that I have received outstanding support every step of the way! I had an issue in getting my sensor to work properly and the customer service reps have been dedicated and happy to spend as much time as needed until everything worked...
• Lisa
• Woodbridge, VA
• 12/11/2009
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• Dear Mr. Paschall, Thank you for your interest in the customer service that your company provides. It gives me great pleasure to recognize one of your 'outstanding' customer service reps. Will was quite respectful, helpful, knowledgeable and patient as he spent time assessing our system that we...
• Julie
• Newbury Park, CA
• 12/10/2009
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• We needed a new battery for our alarm console, so I called customer service and spoke with Marci. She was a delight to speak with and helped with all of our security needs. Customer service is very important in this day and age, and it is rare to find pleasant representatives such as Marci. She...
• Dianne
• Lake Elsinore, CA
• 12/10/2009
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• The installer that I spoke to knows his business. My installation went so smooth that I was even surprised that I was able to install my system myself. I love that I was able to do it! He walked me through the whole process with ease. His instructions were so easy to follow. Thank you Protect...
• Regina
• Philadelphia, PA
• 12/10/2009
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• Marci was very friendly, prompt, professional, and obviously a subject matter expert.I was able to install my key fob in minutes thanks to her! Thanks David.
• David
• Granger, IN
• 12/10/2009
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• Kacey was extremely helpful, educated, and patient with me. I give her A+ ratings.
• Bob
• Broken Arrow, OK
• 12/10/2009
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• Sharon helped me today set up my remote and connect my battery recharger. She was polite, articulate and answered all my questions to my complete satisfaction. It was a pleasure working with her.
• Bryan
• Corpus Christi, TX
• 12/10/2009
• Read More

• I had a live chat with representative Nicole, she was very, very helpful and informative!
• Jonet
• Baton Rouge, LA
• 12/10/2009
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• I recently had the pleasure of speaking to Stephanie who helped me set up the medic alert button that I received in the mail today. She is very professional, knowledgeable, helpful and respectful. Vincent
• Vincent
• New Hyde Park, NY
• 12/10/2009
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• Jason was a great help in testing and updating our system. He was very professional and projects a very dedicated and positive image for your company. It's rare these days to deal with competent people in customer service. It's nice to have dealt with someone like Jason who is polite and...
• Rick
• Carmichael, CA
• 12/10/2009
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• All I can say and all I need to say about Protect America’s customer service is that they are professional, prompt, patient and competent! They answered all of my questions! Thanks for great customer service!
• Henry
• Little Rock, AR
• 12/10/2009
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• I must say Protect America's customer service is No. 1. I have had nothing but the best customer service. That is a very big thing with me. She gave excellent instructions, which I followed to the "T" and was able to program my key fob easily. Thank you . I stand behind Protect America!
• Daryel
• Detroit, MI
• 12/10/2009
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• Just chatted with Jackie M. live! She was very helpful. I really like the live chat service that Protect America provides. It is just so easy. Thanks!
• Cory
• Colorado Springs, CO
• 12/10/2009
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• Nicole was extremely helpful. I couldn't have asked for any better help if I was face to face with a customer service representative. I have been extremely satisfied with my alarm system from Protect America! Thank You, Sandra
• Sandra
• Lynch Station, VA
• 12/10/2009
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• I chatted with your online technical support person, Nicole, and received the answer to my question, a work order, and a way to re-contact her in under 5 minutes. Now that's some fast service!!
• Jessica
• Totowa, NJ
• 12/09/2009
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• Today, Nicole was so helpful! It made my experience the best. She was able to make changes quickly and efficiently. Best Service Ever!!!
• Astrid
• San Jose, CA
• 12/09/2009
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• April just assisted us in setting up our new wireless monitoring system - Simon XT!! She was very efficient and able to answer our questions. Her knowledge of the system is thorough. Good work! Tom and Corinne
• Corinne
• Myrtle Beach, SC
• 12/09/2009
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• Jason helped me do a monthly test, upload, and phone number change today. He also reminded me of how to use my keychain lock/unlock and the emergency services buttons on my panel. He was very helpful. Thank you for the great customer service!
• Kelli
• Columbia, MO
• 12/09/2009
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• Outstanding assistance!!! Nicole was very helpful and informative in resolving my system issue. Best customer service around!
• Shellie
• Omaha, NE
• 12/08/2009
• Read More

• Today I called to adjust my phone numbers related to my account. I talked to Jason and he was very friendly and helpful. I am so pleased with your customer service department. Thank you!
• Nancy
• Norman, OK
• 12/08/2009
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• Micha was extremely knowledgeable and patient while we got my system up and tested. Thank you.
• Harold
• Dayton, OH
• 12/07/2009
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• Live Chat with Nicole was a pleasant experience. I usually don't utilize the live chat because I like talking but after today I will do more business online. Thanks for the live chat!
• Gwendolyn
• Anahuac, TX
• 12/07/2009
• Read More

• Excellent service, very patient with installation. Great job!!!
• Brian
• Rienzi, MS
• 12/07/2009
• Read More

• Your monitoring department employee Marci provided excellent service regarding an issue of our garage side door during our vacation time, and to help monthly checking the performance of the security unit installed in our house. I found Marci very knowledgeable, polite and detail oriented during our...
• Basant
• Valencia, CA
• 12/07/2009
• Read More

• We want to thank you for all of your information and knowledge regarding your equipment and company. It was a pleasure and ease of mind in speaking with your representative.
• Gregory
• S. El Monte, CA
• 12/07/2009
• Read More

• Shawn walked me through every detail of the contract and made sure I understood all aspects of the security system. He was friendly and knowledgeable about what would fit my needs based on the overall layout of my home. It was a pleasure to speak with Shawn and he helped me through a difficult...
• Linda
• Bushkill, PA
• 12/07/2009
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• I want to let you know that your Protect America Representatives have been very helpful with the testing of my system at my shop and also for helping me set up my separate location at my home. Thanks!
• Jimmy
• Amarillo, TX
• 12/07/2009
• Read More

• I just installed my security system today and had a couple questions and "Adam" was very, very helpful and answered my questions so that I could understand what to do.
• Carolyn
• Mercer, PA
• 12/06/2009
• Read More

• Excellent customer relations with me. Very friendly!!
• Tom
• Bandera, TX
• 12/06/2009
• Read More

• I wanted to change the method of payment and Adam was very nice and professional in handling my request and was able to resolve the issue in just one live chat. I was very pleased with the service that I received. Thank you for the live chat service! So, quick & easy!
• Trudy
• Deer Park, TX
• 12/06/2009
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• When I called for my monthly alarm check, Erik was extremely helpful, courteous, informative, and made a few very helpful suggestions. Thank you for employing such great people at Protect America!
• Carol
• Phoenix, AZ
• 12/05/2009
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• I just wanted to let you know that so far I am extremely satisfied with my system, and everyone that I have talked to at your company, has been very helpful and courteous. I would recommend your company to anyone! Again Thank You for the service!
• William
• Monroeville, OH
• 12/04/2009
• Read More

• Excellent service. Spoke clear English so I could understand what I needed to do. All my problems are now solved. He is a gentleman & an excellent representative of your company. With this kind of service I am 100% positive I will recommend Protect America to everyone I know.
• Mardy
• Jackson, TN
• 12/02/2009
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• Really impressed with Tamara's help. She definitely showcased the professionalism and quality of service in each employee of you company. My trust level has definitely increased in your company. Thanks Protect America!
• Devinder
• Charlotte, NC
• 12/02/2009
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• The young lady that helped me test my system on Dec 2 was very knowledgeable, completely professional, and very thorough. She was very patient as we walked through all the zones and sensors in our house. She was especially helpful with the motion and the glass breakage sensors. I have always...
• Elton
• Monterey, TN
• 12/02/2009
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• Shiquita and Shawn did a fantastic job helping me to install my new system. Since I had already put the sensors on my doors and windows following the instructions from the Installation manual, it only took a few minutes to complete the installation. Great job.
• Kenneth
• Scotland Neck, NC
• 12/02/2009
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• Your representative Al answered all of our questions well, even taking the time to look a couple of things up. He was polite, a pro, and it was very pleasant for us. Please always keep people like Al as the face your company. Regards, Rich and Patty
• Rich
• The Colony, TX
• 12/01/2009
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• Nicole was very helpful to me when I explained my problem over the live chat service. She delivered what I needed and that is what I look for as customer! The live chat was great. Thank you!
• David
• Manassas, VA
• 12/01/2009
• Read More

• I have had very positive support from everyone I have worked with at Protect America. I have even recently referred someone to Protect America who is now a client.
• Andrea
• Volcano, HI
• 12/01/2009
• Read More

• Michael did a great job helping me switch from the old control panel to the Simon XT. Thanks!
• Francis
• Aransas Pass, TX
• 12/01/2009
• Read More

• What can I not say about your customer service rep. Shawn? He's super friendly, helpful, knowledgeable and most of all passionate about your product and the security it provides. His confidence put me at ease and confirmed that I chose the right company for my home security needs. Thank you Shawn...
• Leslie
• Visalia, CA
• 12/01/2009
• Read More

• Lacy was very knowledgeable and patient. It was a stressful time for me, but she assisted me through each step and was very, very pleasant the entire time. Being secure feels stressfree.
• Loislynn
• Moseley, VA
• 12/01/2009
• Read More

• Both customer service reps where courteous, knowledgeable and I was able to complete the installation successfully. Jose was extremely patient while I moved the unit to the right location. I was able to make sure that the contacts and motion detector were in place. All were very thorough with the...
• Lorraine
• Ladys Island, SC
• 11/27/2009
• Read More

• I just had Christine help me setup my new upgraded security alarm panel. She was absolutely great! Please thank her for being so helpful. She was very patient with me. Thank you, Peter
• Peter
• Brookhaven, PA
• 11/27/2009
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• Paschall was very efficient and knowledgeable. He was also a perfect gentleman. Thank you for your service, and cooperation regarding this matter. Patricia Hook 'em Horns!!!!!!!!!
• Patricia
• Dayton, OH
• 11/27/2009
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• Jackie was excellent in helping me test my system today. I followed her easy instructions and we had no problem. Great Job Jackie!
• Claybon
• Petersburg, VA
• 11/27/2009
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• I just used your live chat function to ask a question about our system. I was highly impressed by the efficiency of this service. Nicole was very nice and helpful!! I greatly appreciated her prompt service. Thank you!!
• Malinda
• Lincoln, NE
• 11/25/2009
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• They were extremely helpful in assisting me with setting up my alarm system. They were patient and very polite and they made the situation easy! Thanks!!
• Sonia
• Yucaipa, CA
• 11/25/2009
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• I called today at 3:25pm to add a remote keypad and all went very well. I had not tested my system for a while and she offered to test at the time. I am a very satisfied customer!
• William
• Waterloo, IA
• 11/25/2009
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• The sales staff was very knowledgeable, courteous and eager to assist, but not to pushy. I received a call from customer service asking if I needed assistance installing the security alarm as the UPS truck was leaving the house. Talk about being on top of your deliveries!!! The installation...
• David
• Midlothian, FL
• 11/25/2009
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• Tamara was very pleasant and professional. Thank you for such great service!
• Patricias
• Boynton beach, FL
• 11/25/2009
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• I wanted to check a low battery on the front wall panel of my system. However, I could not remove to check the batteries. Your customer service rep. talked me through it and she was very helpful. I now know more about my whole system because she answered all of my questions and was so nice and...
• Janice
• Sylacauga, AL
• 11/25/2009
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• Once again great support!! Thanks Karen you know great customer service.
• Robert
• Phoenix, AZ
• 11/24/2009
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• My customer service representative was very helpful and efficient in solving our problem. Stuck with us through the whole process and made sure we had everything correct. Thank you.
• Sandra
• Chicago, IL
• 11/24/2009
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• Marci helped me get our system siren on. Since we are elderly, these new technical things are a challenge. She was gracious and very nice through it all. We also placed an order for the 6 pack of window sensors which she was helpful in assisting us to understand how it will work. Thanks for...
• Claude
• New Boston, TX
• 11/24/2009
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• Dennis and all other customer service reps that I have talked to in the last two years at Protect America have gone the extra mile to be helpful. Everyone, that I have had the chance to speak to, has been very knowledgeable and well trained. They do a great job of passing on the information so I...
• Delbert
• Broomfield, CO
• 11/24/2009
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• Jackie moved very quickly to get the proof of our security system to my homeowner’s insurance agent. I really appreciate the rapid response. Thanks!
• Michael
• Oak Grove, MO
• 11/24/2009
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• I was working with Shawn to re-install a system and it was easy! He was very patient and worked through all of my problems, taking time to make sure that all of my needs were met and that I was a satisfied customer. He is another great asset to your team.
• Cindy
• Philadelphia, PA
• 11/24/2009
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• After more than a year of service one of my sensors, the overhead garage door, went bad. I contacted customer service expecting to be charged for the replacement and was told that the sensor would be replaced free! Within four days the new sensor arrived and was programmed into my system. This is...
• Robert
• Mesa, AZ
• 11/24/2009
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• Outstanding!! Erik in customer service was most helpful, polite, knowledgeable & worked with me to afford us the best protection for our home. I'm anxious to spread the word about Protect America!!! Thanks!
• Betty
• Annaldale, VA
• 11/24/2009
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• I am very very happy with my recent installation from Protect America. Upon returning to PA, I switched to, your company, Protect America and I could not be happier!! Thanks Protect America!
• Darryl
• Whitehall, PA
• 11/23/2009
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• Nicole was extremely helpful on the live chat. She answered all of my questions and was extremely patient with me, as I needed to add several sensors to my alarm panel. Thanks Nicole! -Michael
• Michael
• Gainesville, FL
• 11/23/2009
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• The last 4+ calls I've made to your customer service department have been handled with courtesy and professionalism. I commend your company for focusing your efforts on this important aspect of customer service. Thank you.
• Norma
• Oakland, CA
• 11/23/2009
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• I would like to thank Jeremy for his friendly and courteous assistance Thank you very much.
• David
• Lorain, OH
• 11/22/2009
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• Charles was a great help! He was very friendly and nice to talk to, therefore making the whole installation easy and very pleasant. He walked me through the whole process and explained each step in detail. He answered all my questions and made me feel very confident that everything was set up...
• Chalia
• Chico, CA
• 11/21/2009
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• A big “thank you” to Mike for his knowledge and assistance during our system setup. This was a quick and easy process and I appreciate Mike answering all of my questions. I look forward to doing business with Protect America. Thanks!
• Jessica
• Thornton, CO
• 11/21/2009
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• Gloria was really helpful and patient during my installation of additional equipment that I purchased for my system. She was also very friendly and courteous. Thank you.
• David
• Lorain, OH
• 11/20/2009
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• The customer service reps. were very helpful and polite. I love Protect America!
• John
• Red Hook, NY
• 11/20/2009
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• Thank you for presenting your product so well and providing a great service while I was ordering. When I was on the phone (Nov18, 09) the rep. was very professional and polite. Mike answered all my questions, with great confidentiality. I will recommend the P.A .system to all my friends. Thanks...
• Anna
• Kunkletown, PA
• 11/20/2009
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• Cynthia is both a first rate ambassador to the company, but a person who genuinely understands your products and enjoys going the extra mile for the customer. I really felt my experience with Cynthia on the purchase of my additional equipment was a clear reinforcement of why I am and will stay...
• Eric
• Far Rockaway, NY
• 11/19/2009
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• I am a new customer and I am very pleased with my new home security system. You have a great team! Everyone I've had the opportunity to speak to have been very professional and knowledgeable. I couldn’t have chosen a better provider. I give 2 thumbs up to Protect America, Inc.
• Benito
• Mission, TX
• 11/19/2009
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• My customer representative was great in helping us understand what is needed. They were very knowledgeable about the product. Thanks!
• Brian
• North Tonawanda, NY
• 11/19/2009
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• Ally was very patient and efficient at helping me perform my monthly test for my system! Thanks again PROTECT AMERICA for your Excellent customer service and efficient staff. You are leaders in this industry!
• Elreen
• New Carrollton, MD
• 11/18/2009
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• Hola, I'm very happy with the offer that was suggested to me. The representative was very nice and had great patience with me. I appreciate that as a customer. Thank you so much!
• Madeleyne
• Hialeah, FL
• 11/17/2009
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• I just wanted to thank Protect America for your excellent service, and email reminders to check our system monthly. Nathan was very helpful and knowledgeable in conducting a very thorough test of our system and phone line. Your company is a cut above the rest due to fine employees like...
• Wayne &Madeleine
• Hyannis, MA
• 11/17/2009
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• Mr. Paschall, I'm very happy to send in positive feedback regarding your company. I was also happy to hear that you do read these feedbacks. With that being said I would like to let you know that the final outcome of my concern exceeded my expectations. Steven was prompt, professional and did...
• David
• Apple Valley, CA
• 11/17/2009
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• Your customer service was very good at getting me the updated wireless control panel. They also displayed a great deal of patience in helping me put the system back on line. Thanks!!
• George
• Willow Street, PA
• 11/17/2009
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• I chatted online with Nicole, and she was very polite and helpful. My questions were answered quickly. In general, I appreciate being able to chat online.
• Amanda
• Orlando, FL
• 11/17/2009
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• The customer service rep was very helpful in answering all of my questions Very fast response .The fastest live chat I have ever used!! Yours works great!! Combined with a knowledgeable staff great combo! Thank you again Steve
• Steve
• Massapequa, NY
• 11/17/2009
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• I just wanted to say that the two individuals that helped me hook up my daughter's security system were both very professional and helpful in getting the security system up and running. They were very courteous and answered all of my questions. You are definitely a company that I look forward to...
• Tom
• Omaha, NE
• 11/17/2009
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• Your customer servicer is great with their explanation and instructions. Thanks!
• Dorothy
• Lake Placid, NY
• 11/17/2009
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• Your online chat staff was very helpful. Thank you!
• Joann
• Birmingham, AL
• 11/17/2009
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• My customer rep was very informative in every question that I asked her. She took care of all my needs for the alarm system. She made the live chat worthwhile and I will definitely do it again. THANK YOU!
• Ini
• St. Louis, MO
• 11/17/2009
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• You just can't beat great friendly and fast service, thank you!!
• David
• San Bernardino, CA
• 11/16/2009
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• My customer service representative (eric) was extremely helpful and patient with me. When I decided to make the purchase, I called him directly to assist me. I will refer all my friends directly to him. Thanks!
• Jennifer
• Bowling Green, KY
• 11/16/2009
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• Both gentlemen were very professional and eager to assist us. They were patient and answered all of our questions.
• Ernestine
• Raleigh, NC
• 11/16/2009
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• I called your company only to get a quote. However, after speaking to Jamie, your Sales Person, she convinced me that your company met my every need. Not only that, she is the nicest sales person I have ever talked to in person or by phone. After I received my equipment, another Jamie in Customer...
• Joseph
• New Mexico
• 11/16/2009
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• Jeremy was very helpful in changing a contact number. He also helped me place my order for an additional siren and 2 window sensors. Thanks.
• Kent
• Savannah, GA
• 11/16/2009
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• On 11/15/2009 at approx. 11:40am I had the pleasure of working with Kacey to test my security system. She also helped me update the system thru the phone line. Kacey was very personable and knowledgeable in her field of work, and it was a pleasure to work with Kacey. Sincerely, Stephen
• Stephen
• Westchester, NY
• 11/15/2009
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• Christine was wonderful in helping me program my equipment. She was most pleasant and patient while talking with me. I appreciate the time she took to help me. Thank you!
• Mary
• Norfolk, VA
• 11/15/2009
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• I am very pleased with Daniel's handling of my installation! He absolutely handled any questions or concerns I had and made it a generally pleasant experience. Also, Ben’s follow up was a piece of cake. Great job guys! We're thrilled with the customer service support we've received so far.
• Brad
• Casa Grande, AZ
• 11/15/2009
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• The rep was very helpful in the testing process. She took the time to call me back @ an alternate number & walked me through the process. Thanks for the help! Anna
• Anna
• Bristol,VA
• 11/15/2009
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• Jose was very nice and helped me set the system up. Ben was also helpful and double-checked everything to ensure the set up was complete. Both customer service reps. were nice and helpful. THANK YOU!
• Robert
• Dallas, TX
• 11/15/2009
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• Christine helped me set up my new panel. She was fast and did a wonderful job. Great Service!
• Mike
• Austin, TX
• 11/15/2009
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• I was looking for the BEST home security system and "googled" 'Who makes the best home security system'. Your company was displayed with others (some nationally known) and yours was the ONLY one with a Five-Star rating. I went through your website and read all the FAQ's. I was convinced your system...
• Christopher
• Monterey, CA
• 11/14/2009
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• James helped us get our system installed. He was very helpful and patient with us. We appreciate how easy he made it all for us. Thank you!
• Myron
• Birmingham, AL
• 11/14/2009
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• We want to tell you how fortunate you are to have such a fantastic employee as "Andrew". He over saw our installation, and recommended several additional sensors that have improved our safety. Andrew has total knowledge of our system, and is able to communicate to us just what to do in every...
• Frank & Diana
• Aspen Hill, MD
• 11/14/2009
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• Excellent customer service by both reps! Charles really stood out and not only accurately assisted me with the installation but was able to make a somewhat tedious process entertaining. Sinead also took extra steps to answer even my most unique questions. Thanks!
• Nicholas
• Denver, CO
• 11/14/2009
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• Jessica was a wonderful representative. I called the company with a few general questions and by the end of the conversation I was buying the Platinum package. She was very informative, personable, kind and understanding. I never felt any pressure or felt like she was trying to sell me something...
• Frances
• Chesapeake Bay, MD
• 11/14/2009
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• Christine was very professional, courteous, and knowledgeable. She made the decision to go with Protect America an easy one. I feel confident that I've made the right choice.
• Edward
• Atlanta, GA
• 11/14/2009
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• I called to get help on installing extra sensors and motion alarms, I was very pleased with the help I received from, Kacey. She not only helped me with the installation, but also ran checks on all of the other sensors to ensure that I was pleased with the locations. My Thanks to all, I will be...
• Dan
• Houston, TX
• 11/14/2009
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• I have just got off the phone with Sharon and she really knows her stuff! She was patient and handled the problem with knowledge & skill. She also got my remote pad working. I just can't say enough about her. I think she could run your entire company Many thanks to Sharon!! William
• William
• Akron, OH
• 11/14/2009
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• I called today to have our system tested and Lacy was very helpful. Stayed with me through the entire process and also answered some other questions I had. Thank you!
• Rita
• Daytona Beach, FL
• 11/13/2009
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• I received Great help today! My customer service representative gave me everything I needed at 5:00pm on a Friday afternoon! My system status was out of wack and I was afraid to leave this evening with it being that way. She really made me feel secure knowing I can come home safe tonight. Thanks...
• Christina
• Lafayette, LA
• 11/13/2009
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• Please recognize Serena for a GREAT job! She did in appeasing and retaining me as a customer. I called today about my bill and was transferred to Ms. Hiller. She was professional, empathetic and exuded a "can-do" attitude. Since I came in contact with her I decided to pre-pay for another 2 years....
• George
• San Francisco, CA
• 11/13/2009
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• My customer service rep. was very helpful and on the ball. She knew exactly what to do guiding me all the way through. Thank you very much!
• Rick
• Spokane, WA
• 11/13/2009
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• Jackie was a terrific help today in helping me update my billing info and procuring 3 additional door sensors for my system. She was professional and handled my inquiries with lightning fast precision! Thank you!
• Dustin
• Connecticut
• 11/13/2009
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• I just had a live chat with Cynthia. She helped me solve my system-beeping quickly and efficiently. I am very impressed with her. Thanks P.A.!!
• Angela
• San Bernardino,CA
• 11/13/2009
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• I just wanted to say that I am very pleased with the knowledgeable and friendly service that I received from Erik. He made sure that I understood everything from start to finish regarding my Protect America home security system. I am looking forward to receiving the package shortly and getting...
• Teressa
• Atlanta, GA
• 11/13/2009
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• I needed help getting a certificate for my insurance. Jackie was outstanding!! She answered all my questions in a timely fashion. When my daughters build or buy their houses. I will definitely keep Protect America in mind for their security system! (I have spent my entire 35 year career in...
• Richard
• Saint Paul, MN
• 11/13/2009
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• My son contacted Protect America to change my account information following my husband's passing. Jason demonstrated great care in ensuring my account was updated and my system was fully operational. I truly appreciate his excellent service, caring and support. Thank you.
• Linda
• Dayton, OH
• 11/13/2009
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• I have had a very good experience with Protect America. I sought out your company after reading the comparisons in consumer feedback. I installed the wireless system a couple weeks ago and I am very pleased. I have a couple questions I plan to forward to Mike. He has been accessible and quick to...
• Daniel
• Charlotte, NC
• 11/13/2009
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• Alicia was extremely courteous, professional, and helpful. She helped me with my cable telephone service and security system. Thanks!
• Robert
• Baltimore, MD
• 11/13/2009
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• When we received our key fobs we called Protect America’s customer service and met Patricia. She was very polite and professional. She walked us through the reprogramming and testing of our system. It is nice to deal with people that are kind and patient. Thank you. Mark
• Mark
• Evansville, IN
• 11/13/2009
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• Nicole assisted us through your Live Technical Support service, and she was very quick, clear, and helpful. Thank you!
• Tyler
• Spokane, WA
• 11/12/2009
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• I spoke with Lacy today to update some information. She was very helpful and we got it done in very little time. Thanks mucho!
• Connie
• Tampa, FL
• 11/12/2009
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• My customer service representative was so helpful! She was a doll to work with! She knew what to do and walked me through everything. The whole company has been FABULOUS! They are quick to call and they are helpful with just a plain ole service call. Thanks to all! Leo
• Leo
• Worcester, MA
• 11/11/2009
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• Nicole was very helpful on the live support chat. I have never tried the live chat before and I was pleasantly surprised. Nicole and I brainstormed to solve my concerns. I appreciated her help and enjoyed the experience of live support. Thanks so much for that!
• Caroline
• Boston, MA
• 11/11/2009
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• Ms. Jones is the most professional and patient customer service person I haven spoken too. She took her time & resolved every issue we had to get our system back in working order. I am sure with her demeanor that she is the same with every customer that requires assistance. Any questions please...
• Charles
• Beaumont, TX
• 11/11/2009
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• We were replacing a sensor. Emily was very nice and resolved the situation quickly and efficiently. Thank you P.A.!
• Tom
• Knoxville, TN
• 11/11/2009
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• My customer service rep was very polite and helpful. She made me feel secure on making my purchase. Thank You, Protect America, for that. Sincerely. Maria
• Maria
• Flint, MI
• 11/11/2009
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• From start to finish the customer service that I received during my purchase through my installation was excellent!! Thank you.
• Shawn
• Ft. Lauderdale, FL
• 11/11/2009
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• Erik did an outstanding job of promoting your service and alarm system. All of my questions regarding service terms and equipment to be supplied were explained to me in detail. It was a very friendly and no pressure to buy phone call. As a customer, I appreciate that. THANKS!
• Kevin
• Pittsburgh, PA
• 11/10/2009
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• Nathan was extremely knowledgeable and very efficient in resolving a "phone communication failure". He provided me with excellent service! He truly represents the outstanding customer support that is a hallmark of Protect America! I can look forward to Nathan and the other representatives as well...
• Elreen
• Bethesda, MD
• 11/10/2009
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• Protect America is a very professional security company. They really care for the well being of my family. I am impressed that they want to test the system to work properly every month. They do not want to sell you a system and never hear from you. They really care that the system is doing what...
• Joe
• Akron, OH
• 11/10/2009
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• Michael was very clear and helpful, I know this is more than just a positive feed back but I have never been more satisfied by a representative ever. He answered my questions before I asked, was patient, spoke clearly and had a sense of humor. I wish every person that picks up a phone would be like...
• Mailene
• New York, NY
• 11/10/2009
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• Just wanted to pass on some positive feedback for Crystal who walked me through the re-programming of our alarm system. She was quite helpful and extremely patient with me through the process. Thanks!
• John
• Scottsdale, AZ
• 11/10/2009
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• The online tech support & the customer service is great! Thanks P.A.!
• Perry
• Nashville,TN
• 11/10/2009
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• I spoke to Lacy she was very helpful and pleasant. A great conversation! Thank you Lacy!
• John
• Hackensack,NJ
• 11/10/2009
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• Chatted with Jackie online and she was able to answer and resolve all my questions.
• Russell
• Chicago,IL
• 11/10/2009
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• I am very big on customer service and I must say I am very pleased with the customer service I received from Mike. I was impressed because he wasn't aggressive. He gave good reasons to why I should get the security system but when I insisted that I needed to finish my own checking because that...
• Daryel
• Detroit, MI
• 11/10/2009
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• Kerry was very helpful you have a great employee working for you. I am a current customer for the past 36 months with a new agreement being signed for another 36 months today. Thanks! Charity
• Charity
• Columbus,OH
• 11/10/2009
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• Dear Mr. Paschall, The customer service that Adam provided today exceeded my expectations. I will tell others about the excellent and friendly service I received from him. Adam made himself available to me if I had any questions and/or concerns. There is no doubt in my mind that Adam is a great...
• Lisa
• Riverside, CA
• 11/10/2009
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• Nicole spent a lot of time answering my questions and explaining your policies. She was very patient and I appreciate the time she shared with me. The on-line chat was valuable! Thank you so much.
• Priscilla
• Metairie, LA
• 11/10/2009
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• I called to add a keychain remote and received superior service from your customer representative, Lacy. She promptly, efficiently, and clearly provided the proper instructions to add my new remote in a matter of seconds. Reps like Lacy are why I am a Protect America customer!
• Mitch
• Jackson, MS
• 11/10/2009
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• The customer service representative that I spoke to provided exceptional customer service and helped me out with questions that I had on my account. They also helped me regarding a remote for my alarm! Thank you
• Albert
• New Mexico
• 11/09/2009
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• Randy was a very accurate and helpful young man. He made my shopping very easy!
• Maryann
• St. Louis, MO
• 11/09/2009
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• Jackie answered all my questions via the online chat. She was very professional and informative. The information was easy to understand and all my questions were answered immediately! Thank you very much!!!
• Chalia
• Chico, CA
• 11/09/2009
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• Kacey handled the monthly security check with ease. She had me verify that the sensors were working on the windows, doors and the motion sensor. She helped me reprogram the motion sensor because it was not working properly and recommended some other security products that you have. She was...
• Phyllis
• Charlotte, NC
• 11/09/2009
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• I had the chance to talk with April on Friday (11/6/ 09) and with Adam today (11/9/09). Both representatives were great and very professional! They both are great assets to your company! Thank you, Casey.
• Casey
• Phoenix, AZ
• 11/09/2009
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• Christine was attentive to detail, patient and more than willing to make sure I knew all the options I had with the system and the company. Steve
• Steve
• Montgomery, AL
• 11/09/2009
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• The representative was very helpful! We up dated my info and tested my system. The representative was knowledgeable and answered all of my questions.
• Clayton
• Clarksville, TN
• 11/09/2009
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• Kasey is the greatest! I've talked to several people at your company but she fixed my problem and she was informative! Thanks!
• Ann
• Chicago,IL
• 11/08/2009
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• Lacy was very helpful and patient striving to provide excellent installation assistance during my customer service call. Thank you!
• Alfred
• San Bernardino, CA
• 11/08/2009
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• Nicole was very helpful and patient with my husband and I during the installation process. She was wonderful to work with!
• Lisa
• Santa Barbara, CA
• 11/08/2009
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• My customer service representative was great! She took time with me to make me feel comfortable and not rushed. I like that in a customer service rep. I will tell others who need a home security system about you guys!! One last thing Nick my Q&A guy was very nice & polite. Great set up! Thanks P.A.!
• James
• Memphis, TN
• 11/07/2009
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• I called in with a question about one of the installed sensors and for instructions on how to install a new smoke detector. Nicole knew all the answers, gave concise instructions, and the system works like a champ! I could have not asked for better service!!
• John
• Ft. Lauderdale, FL
• 11/07/2009
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• Outstanding assistance and professionalism, Thank you so much! I will certainly recommend and pass along Mike's name and your company. In fact, I already have!! Several of my neighbors are looking into home security systems. Thanks P.A.!!
• Raylene
• Johnson City, TN
• 11/07/2009
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• Shawn was absolutely wonderful! He answered all of my questions and was extremely helpful and pleasant. I hope all of your representatives are like Shawn! A++++++
• Briana
• Birmingham, AL
• 11/07/2009
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• I called in to test my system and Sharon was awesome! She walked me through the whole process and explained how to use my remote control. Thanks for the great customer service!
• Omar
• Arlington County, VA
• 11/07/2009
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• Your customer service rep. had such a positive attitude and he helped me through everything. He made me feel safe before I even ordered the system!! How about that! Excellent sales and customer service skills!!
• April
• Michigan
• 11/06/2009
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• The customer service representative was not only able to pinpoint my problems, but multitask to work towards a solution, and was amiable, professional, and a joy to speak with throughout the conversation! He answered all my questions beyond what was needed, providing me with information about my...
• Cindy
• Philadelphia, PA
• 11/06/2009
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• Erik was very friendly! He spoke to me in terms I could comprehend not jargon I didn't understand. Thank you P.A.!
• Amanda
• Chicago,IL
• 11/06/2009
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• On Nov 6 2009, I was very pleased with the service I received from Emily!! She is very courteous, patient, thorough and well informed. It was so pleasant to deal with her. You should have more employees like her. We spent almost 2 hours on the phone, and she helped me set up a new master control...
• Joseph
• Long Beach, CA
• 11/06/2009
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• As always, your employees are courteous and deal with customers in a professional manner.
• Joe
• North Carolina
• 11/06/2009
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• I would like to Thank Michael for his outstanding customer service, he made the whole process so easy and simple. He was professional and very courteous. Thank you Michael!! I would recommend Protect America to all my friends and family. Thank you!!
• Suryanarayana
• San Francisco, CA
• 11/05/2009
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• My remote key entry stopped working and Ashley helped me with the replacement. I got it in the mail the following week. Jared helped me install it on my security system. Everything went very SMOOTH and both representatives were professional and very helpful. THANK YOU!!!!
• David
• Baltimore, MD
• 11/05/2009
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• Battery died after less than one year, so I ordered another. Sharon was helping me install the new battery via phone when she determined the module had unresolved problems. She ordered another module to be sent out to me. Great service PA!! Thanks!
• Ronald
• Arkansas
• 11/05/2009
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• For the second time, I greatly enjoyed working with your employee, in customer service. The help I received was excellent and made my problem easy to solve though it took a little time. I also learned a lot about my alarm system. I didn't know, how to bypass a sensor and still set my alarm. This...
• Alison
• Maryland
• 11/05/2009
• Read More

• The sales representative was very helpful and attentive to what we needed for our business. Thank you.
• Joanie
• Colorado Springs, CO
• 11/05/2009
• Read More

• Jessica was polite and extremely informative. She knows the product well. I appreciated her patience with me when she walked me through the Internet application. Thank you!
• Jan
• Portland, OR
• 11/05/2009
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• Good Afternoon, I sent an e-mail to Protect America on Monday, 11/2 and was contacted by Kerry on Tuesday, 11/3. She was informed, very helpful and patient. She answered all of my questions and provided me with the 3-year contract information. Online renewal was easy and quick. Kerry is an...
• Julienne
• Connecticut
• 11/05/2009
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• Good Morning Mr. Paschall, I have had a Protect America alarm for over two years! I have had the pleasure of speaking to Brandy who is very polite to her customers. She makes a family feel comfortable with their Protect America System! Keep up the Great Work!!
• Jeff
• Palm Beach, FL
• 11/05/2009
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• Worked with both Crystal and Jared in support. Both were very kind and patient with explaining how to use the panel, and the inside workings to test the system. Extra KUDOS to Jared!! He is very professional and intelligent. You are lucky to have him as an employee! Thank you.
• Cindy
• Philadelphia, PA
• 11/05/2009
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• Kudos to Protect America! I just wanted to let you know how wonderful Marci is! She was very pleasant on the phone and went over and above to help me with my needs. She was also very patient. She is a shining example of exemplary customer service!! Again, Kudos to Protect America!!
• Leslie
• Dallas, TX
• 11/05/2009
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• I just wanted to take a moment to say what a gem you have in Sharon. Sharon walked me through all of the steps to correct everything, answered all of my questions in a professional and friendly way, and had the patience of a saint with me. I couldn't have asked for better customer service. She is...
• Anna
• Oak Brook, IL
• 11/04/2009
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• The customer service representatives at Protect America are among the best, and most helpful I have ever dealt with. Throughout the entire process of addressing my several concerns, each of them did, what I feel like, was absolutely everything within their authority to help me. I will continue to...
• David
• Atlanta, GA
• 11/04/2009
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• I spoke to a very polite young lady; it was a pleasure working with her. Also Michael who did the verification was also very polite and knowledgeable. A good experience overall. Thank you for letting me talk to AMERICANS! and not sending my call out of the country or some place just as frustrating.
• Bill
• St. Louis, MO
• 11/04/2009
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• Technician was very knowledgeable and understanding. I would highly recommend this system to anyone I know!
• Samuel
• Miami, FL
• 11/04/2009
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• Charles is a tremendous and very talented customer installation personnel. He explained things very well and assisted me and guided me very thoroughly. He cares for his customer and he is very patient. I recommend him to anyone. He's an excellent employee as well as being dedicated to his...
• Tamara
• Corpus Christi, TX
• 11/04/2009
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• Hi just wanted to send a quick thank you for your prompt response for our Protect America alarm system. I accidentally walked into my garage not hearing my alarm go off until I reentered 10 min. later. A New York State policeman was already dispatched because no one could be reached. This was a...
• Fred
• New York, NY
• 11/04/2009
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• I found that Erik was very helpful and knew all the answers to my questions without hesitation. Thanks for you help Erik!!
• Joann
• Chattanooga, TN
• 11/04/2009
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• I needed to install a window security system. Doug was very patient and helpful throughout the process. He did not rush, promoting excellent customer service acknowledging it was a pleasure to have me as a customer. Lacey answered my questions and took the time to explain all concerns and answer...
• Cindy
• Columbus, OH
• 11/04/2009
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• Emily was extremely nice & patient with me today, as I needed help w/ my system & installation of some glass breakage sensors. She is very knowledgeable w/ a good-natured personality. I really enjoyed talking with her!
• Melissa
• Austin, TX
• 11/04/2009
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• Mr. Paschall, I just signed up for a platinum package security system and must say that my discussion with Mr. Bezenah (your company rep) was both informative and enlightening. Mr. Bezenah's understanding of your product and services was extremely accurate and helpful. As the director of sales...
• Spencer
• Phoenix, AZ
• 11/03/2009
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• Emily is another great person on your team. She was very pleasant to work with on the post installation. If this is the type of service I am about to receive then, I am going to be a very happy customer!
• Troy
• Orlando, FL
• 11/03/2009
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• Nicole was very knowledgeable about the process and went a step further to help with the acquisition of a customer. You just do not get good customer service anymore. I wanted you to know that Nicole is a great asset to Protect America. Keep up the good work!!!
• Beatrice
• Detroit, MI
• 11/03/2009
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• I was having a sensor alarm on my front door that would not clear. I called in and Jackie helped me cancel the “BEEPS” and she sent out a replacement for that sensor! She was very helpful, polite and knowledgeable. THANKS PA! You’re the best!! All of the other alarm companies HAVE NOTIHNG...
• JAMES
• Charlottesville, VA
• 11/03/2009
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• Being in a consumer driven industry, I am always aware of customer service. It is the lifeblood of any successful company. The assessment of our protection needs was concise and accurate. The shipment of the system was timely. The installation & activation was easy. I was very impressed at every...
• Kevin
• Boston
• 11/03/2009
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• Shawn was very helpful and informative while helping me decide what package and system would be best for my home security. Thanks!
• Liza
• Jefferson City, MO
• 11/03/2009
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• We added fire protection to our system and Alicia helped us get the smoke detectors programmed. She was extremely knowledgeable, polite and very pleasant to work with. She is the type of employee all companies would like to have. You are fortunate to have such a fine young lady working for your...
• Robert and Anne
• Texas
• 11/02/2009
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• You have what it takes and I am proud that you and your customer service reps could help me out. I made a decision based on their information and kind words of knowing what I was going through and the money I could save to protect me and my family. That means a lot for a widow and her family.
• Sharon
• Alabama
• 11/02/2009
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• Great job completing our monthly system test and explaining additional system options. Courteous, professional, and efficient. Nice to deal with qualified folks
• Dennis
• Missouri
• 11/02/2009
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• I love this system because it lets me know which particular door is open and I really like that feature. Everyone from the live chat to customer service is very knowledgeable about the product and very polite. YOU DO NOT FIND THAT ANYMORE. Thank your team for me, great job!
• Connie
• No. Carolina
• 11/02/2009
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• Kudos to your team! A fantastic product that is clearly superior to other comparable wireless systems and superb customer service! That is a recipe for exceptional success in an uncertain economy.
• Walt
• North Carolina
• 11/02/2009
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• I loved the way they handled my order in a prompt fashion. They worked to satisfy my needs, and went out of their way to ensure that I got the best system to fit my home. Thanks Protect America for making me feel safe.
• Manfredo
• California
• 11/02/2009
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• Robert helped me out every step of the way online and answered all my questions. He was GREAT!!!!! I will let all my friends know about this company...
• Patricia
• Texas
• 11/02/2009
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• "I just wanted to drop you a line to let you know how helpful Jason has been in helping me to get our system up and running...Jason has been excellent at walking me through the set up and trouble shooting...My wife is starting to feel secure which in turn makes me happy. Congratulations on having...
• John
• Quakertown, PA
• 11/02/2009
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• "I am a 59 year-old man on an oxygen machine and I was slicing tomatoes getting supper ready and when I turned around my smoke detector was going off and my entire house was filling with smoke. The whole skillet was on fire and the smoke detector with my security system went off. Within...
• Harold
• Cedar Bluff, VA
• 11/02/2009
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• "Rarely do I have the opportunity to write a letter complementing an employee for providing exemplary customer service. Seldom have I had problems with my alarm system but recently a complicated problem arose. When I called the service department, Terrell Hunt was assigned to assist me."
  I...
• Anne
• Austin, TX
• 11/02/2009
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• "Thank you to Protect America! I have been sleeping better. On September 29, 2006, 4 men broke into my house. They stole everything that you can imagine, even toys, clothes, and shoes from my children. My family and I were so scared to be home after that, I started to look into security systems...
• Mildred
• Riverdale, MD
• 11/02/2009
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• "My family and I went to bed in June of 2005 expecting a good night's rest. At 11:45 PM the alarm sounded. We jumped out of bed to see what was going on and to my surprise, I found my back door standing open. I got my children and stayed in our bedroom until the police arrived. Due to the fact...
• Jonathan
• Kannapolis, NC
• 11/02/2009
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• "I am a new customer and just wanted to pass on my comments on the service I have received from your firm so far.
  I am really taken aback by the real customer service your firm has provided me from start to finish. The ordering went very well and the gentleman that assisted me provided the...
• Earl
• Las Vegas, NV
• 11/02/2009
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• "My installation involved many hard wire connections, wireless connections, and zones. I had many choices when it came to selecting a Security Company. I'm very glad I chose Protect America. I had the pleasure of working with Hoss, Marcus, and David for technical support and installation. They...
• Mike
• Aurora, CO
• 11/02/2009
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• "Thanks for the good protection."
  
• Lisa
• Stillwater, OK
• 11/02/2009
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• "I just installed my new security system this past weekend and I have had the best night's sleep ever. No more listening to every little noise and letting my imagination run free.
  I also relax more during the day when I am not home. I know my cats and house are protected.
  Thank...
• AJ
• Greenville, SC
• 11/02/2009
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• "I have had Protect America for just a couple of weeks now. I have been very impressed with how my system works. I don't worry about my home anymore when I leave for work. I have been a law enforcement officer for 13 years now and lately there has been a rash of thefts and burglaries that I take...
• Bryan
• Kenosha, WI
• 11/02/2009
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• "I just spent approximately 25 minutes on the phone with Wali, my sales associate. I don't normally have an opportunity to write a letter on behalf of someone since it seems like these days sales and customer service people seem to exude the attitude that they are doing you a favor instead of...
• Glenda
• Birmingham, AL
• 11/02/2009
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• "I want to thank Robert for being so patient and helpful in setting up my home protection service. He took the time to walk through all parts of the agreement and answered all my questions. Thanks again and may God bless you."
  
• Mark
• Northridge, CA
• 11/02/2009
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• "I feel great having the system installed! I was broken into on March 2nd. Luckily, PA called within seconds and has the police on their way."
  
• Josh
• Largo, FL
• 11/02/2009
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• "Your home is supposed to be your sanctuary. The place you feel the most safe, yet for many victims of domestic violence, it is where you are at greatest risk. Most people need a home security system to keep strangers out. I needed one to keep my ex-husband out. Someone who once lived here, someone...
• Amanda
• Sparks, NV
• 01/06/2005
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• "I have been a Protect America customer for four years. I am a nurse, so I work long shifts and I depend on my alarm system to keep my house safe when I am away. I never thought it could happen to me, but while I was at work, in broad daylight, an intruder tried to break into my house. They busted...
• Dianne
• Orangeburg, SC
• 10/22/2004
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• "We had someone come into our house when we were out of town and a friend watching our house. You called us when the alarm went off and so we called our friend. He came right over and found someone in our house taking our Playstation. The kid ran out the door and our friend chased him until he...
• Dianna
• Scottsbluff, NE
• 12/31/1969
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• I had to call to reinstall a sensor and because I wanted to remotely operate my system. Both times the agents answered my questions completely. They both were knowledgeable and friendly. I give them an A+
• Adrienne
• Arkansas
• 12/31/1969
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