on February 13, 2013
Dear Mr. Paschall, I appreciate the opportunity to provide this feedback to you. I have thoroughly enjoyed my experience with your company, from my intial call to your sales dept. right through Installation with Dolores Mora. I was very impressed with her technical expertise as well as her great personal skills. She is very professional, and provided great insight to the questions I had during installation and was extremely patient during the entire process. I actually had two calls with Dolores; the 1st when I realized the windows in my home open out on a hinge by turning a handle from the inside, so the window sensors I ordered were not a good fit. Dolores suggested I replace with a few Glass Break Sensors, and she worked the entire process with a shipment to exchange them for the window sensors. It all arrived in time to install and test just before my wife and I left for a two week vacation. We had the confidence while away that our home was protected by the best! A 'good' test was a day after we arrived home, after returning from running an errand. We forgot to disarm with the remote; we received a call from you Dispatch dept before we got all the way inside. An oops on our part, but great to experience the fast response. Best Regards, Eric
* Standard home security alarm monitoring agreement required with approved credit. Offer subject to change. Void where prohibited. Offer Expires: 05/31/2013
* Information used for home security alarm system comparisons was obtained November 2011 through telephone and online research. ADT prices: based on total out-of-pocket expense to obtain services; installation based on fees for similar home security equipment packages; "Monitoring" price listed includes the additional "warranty" or "extended service plan".
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