If you are having problems with your home security alarm system, or if you simply have questions regarding your home security alarm system, please contact us. Our customer support staff is here to help you with any issue concerning your home security alarm system. In addition, answers to frequently asked questions can be found on our FAQs sheet.
1-800-951-5111, Option 4
on March 11, 2013
I have a positive experience my contact person supported me adequately and the issue was resolved as quickly as possible, thanks Rotimi
on March 11, 2013
Bryan Hahn was exceptional in providing support.
on February 13, 2013
Mr. Paschall, I had another great experience today with Pietro Cruz. I recently contacted my local police dept. to set up an account with them since we installed out Protect America system. I call Pietro to provide my account information. He updated my profile, and then double checked my setup to make sure it was complete, and reminded me to test the system at the end of the month. That is top notch professionalism, going ...
on October 29, 2012
I had a question about a sensor that was working off and on. It just took us a couple of minutes to solve the problem. She was great as I have found all support to be at your company Live chat was very easy and I didn't have to sit on the phone and wait. Sharon Horne
on October 16, 2012
Good MOrning, I would like to take the time to let you know of the amazing customer service that i received from Patrick in Tech Support. He was very patient, understanding and accomadating during my recent call and i feel that he went above and beyond. Its a shame that not all customer service reps are not like Patick!! Thank you.
on September 21, 2012
When I called Tech Support for the interactive application, I was directed to Josh. Josh was very patient and informative. He answered all my questions and is a plus for your company.
on August 27, 2012
Kudos to Jessica Thomas who works at the Service Department. I signed up with Protect America a week ago and was not sure in the beginning if I have made a good choice. Almost all my neighbors using other named security companies. GE products which I received using interactive cellular home security system without landline is what sold me. Jessica was attentive, patient, knowledgeable and caring. She went through steps by steps on how to ...
on August 27, 2012
My entire experience with your company on 08/24/2012, was EXCEPTIONAL! Installation was very EASY! What a PLAN you have! My experience with employees BRYCE MORROW (Install) EMILY JONES (QA)were SUPERB! I also had contact with someone in the Interactive Support that deserves recognition, but I do not have his name. They are an ASSET to your company! I'm looking forward to continued superior service with my monitoring and service for years ...
on August 27, 2012
Hello: I want to let you know that I received excellent phone support from Jason on Wednesday, August 22, 2012. I'm a new Protect America customer. I needed my home security system working promptly because of a recent break-in attempt at my home. Thanks to Jason's technical knowledge, he was able to help me get my system up and running. He also gave me some ideas, which I'm going to use, on ...
on June 01, 2012
I recently upgraded my panel and also purchased a touch pad. I had some questions about each of them and Jason was very helpful. When I asked a question he knew the answer or found the answer for me. I appreciated the time he took with me to resolve all my issues. Thanks for such great support!
Five star rating five years in a row by online website: TopConsumerReviews.com
Voted a Consumers Digest "Best Buy" for our Copper home security package
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* Standard home security alarm monitoring agreement required with approved credit. Offer subject to change. Void where prohibited. Offer Expires: 05/31/2013
* Information used for home security alarm system comparisons was obtained November 2011 through telephone and online research. ADT prices: based on total out-of-pocket expense to obtain services; installation based on fees for similar home security equipment packages; "Monitoring" price listed includes the additional "warranty" or "extended service plan".
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The BEST BUY SEAL is a registered trademark of Consumers Digest Communications, LLC, used under license.
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