Troubleshooting and repairs to your home security system can be easy to perform on your own. Minor issues, like sensor failure or low batteries, can be addressed with minimal support from Protect America technicians. In the event of equipment failure, customers can always call Protect America for immediate assistance.
Protect America provides the following guide to help troubleshoot any issues you might have with your alarm system. If you still need help after troubleshooting, please call one of our Protect America Technical Support Representatives at 1 (800) 951-5111, option 4.
1-800-951-5111, Option 4
System time has been lost. Setting your clock:
If an alarm has occurred it will remain in memory until cleared. Trouble beeps will start and the system status light will illuminate. Press the SYSTEM STATUS button twice to hear the status report. If an alarm is in memory the panel will respond with the Sensor # Name Alarm. (Example: "Sensor 1 Front Door Alarm").
To clear alarms in memory:
This condition occurs if a system sensor has a low battery. The sensor may still be communicating with the Control Panel. Trouble beeps will start and the SYSTEM STATUS button will light. Press the SYSTEM STATUS button twice to hear which sensor(s) have trouble. Sensor batteries can be replaced by the homeowner.
Which Battery do I need?
This condition occurs if a sensor is not communicating with the Control Panel. Trouble beeps will start and the SYSTEM STATUS button will light. Press the SYSTEM STATUS button twice to hear which sensor(s) have trouble. Perform sensor tests.
How to Trip your Security Devices:
* Standard home security alarm monitoring agreement required with approved credit. Offer subject to change. Void where prohibited. Offer Expires: 12/31/2014
* Information used for home security alarm system comparisons was obtained November 2011 through telephone and online research. ADT prices: based on total out-of-pocket expense to obtain services; installation based on fees for similar home security equipment packages; "Monitoring" price listed includes the additional "warranty" or "extended service plan".
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