Troubleshooting

Troubleshooting and repair of your security system can be easily performed on your own. In the event of equipment failure, customers can call Protect America for immediate assistance.

The following FAQs help troubleshoot most issues you might have with your alarm system. If you still need help contact support at 1-800-951-5111.

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Do you need customer support?

Our customer service experts are ready to help. You can reach us by:

* Standard home security alarm monitoring agreement required with approved credit. Offer subject to change. Void where prohibited. Offer Expires: 05/31/2015

* Information used for home security alarm system comparisons was obtained November 2011 through telephone and online research. ADT prices: based on total out-of-pocket expense to obtain services; installation based on fees for similar home security equipment packages; "Monitoring" price listed includes the additional "warranty" or "extended service plan".