It is well known that some home security companies like to make it difficult to back out of your monitoring contract. Many customers have stated that ADT has even ignored repeated requests to cancel accounts, but if you do it correctly, you can avoid all the frustration that comes from an unresponsive company. We’ve provided some quick tips to help you bring an end to your contract without suffering undue stress along the way.
Call, Don’t Click
If you search on the internet, you will find all sorts of links to click to “cancel your ADT service,” however none of these links will actually help you out. You need to call 1-800-243-1748 and talk to one of their customer retention specialists. This is the only way that ADT recognizes your initial request to cancel service.
Be prepared and have the following information handy:
- Your name, address, and phone number
- Your ADT account number
- Your ADT contract and date when your service began
Also, be prepared to spend up to an hour discussing the various reasons that you wish to end your contract. Bring your patience with you.
Mail a Registered Letter
After you hang up with the ADT representative, it’s time to cover all possibilities and send them a registered letter with your name, address, phone number, and ADT account information stating you wish to cancel your account. Here are some quick tips on how to write a professional letter to make sure that your message is clear.
When you mail it, send it registered mail with proof of delivery. Keep the receipt and a copy of the letter in a file for your records.
Read Your Contract
When you signed the contract with ADT, there was a clause that stated how to cancel your account. It may state that you are responsible for up to 75% of the remaining monitoring fees or a flat fee that you must pay upon termination. This may help you avoid surprise and frustration when you know ahead of time that there are costs involved when leaving a contract early.
Did You Buy or Lease Your Equipment?
One more item to know before you start talking to a customer rep is whether or not you bought your security system upfront, or did you lease the equipment? If you paid outright for the keypad, door contacts, cameras, and recording equipment, ADT cannot uninstall it. They can send a signal to the system that locks you out, however, if you unplug the keypad from your network and phone line, they will no longer have the ability to access the system.
If you leased the equipment, they may send a technician to collect it from your home or they may simply disable the system and leave it in place, especially if you are moving. They want an easy-in with the next homeowners.
If you are looking for a home security monitoring company with upfront fees and simple contracts, check out Protect America. Everything from the price to do-it-yourself installation, to easy-to-understand contracts, are laid out so you are never left struggling to end a contract that your family no longer needs.
For more information, feel free to give them a call and speak to a customer service representative who is really ready to help.