2020 Update

Although nearly a year old, all of the information in this article is still relevant. It is important to know how to cancel ADT service contracts; scroll down to find out how. Here is another site we’ve found to be helpful.


It is well known that some home security companies like to make it difficult to back out of your monitoring contract. Many customers have stated that ADT has even ignored repeated requests to cancel accounts, but if you do it correctly, you can avoid all the frustration that comes from an unresponsive company.

We’ve provided some quick tips to help you cancel ADT service contract without suffering undue stress along the way. Steps to canceling your ADT service include:

  • Call them first to have ADT recognize the request officially
  • Compose a letter with proof of delivery
  • Hidden contract loopholes

Don’t Forget To Review Your Contract

But before you pick up the phone and start dialing ADT’s number, we suggest you take a moment to review your contract. Your contract is where you’ll find important details such as whether ADT will penalize you for canceling. You should also remember that once you’re through the six-month, money-back guarantee period, you will have to pay an early termination fee. This means 75% of your monthly service charge will be due on the remaining balance of your initial contract term.

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Call, Don’t Click

If you search on the internet, you will find all sorts of links to click to “cancel your ADT service,” however none of these links will actually help you out.  You need to call 800-238-2727 and talk to one of their customer retention specialists.  This is the only way that ADT recognizes your initial request to cancel service.

Be prepared and have the following information handy:

  • Name, address, and phone number
  • ADT account number
  • ADT contract and date when your service began

Also, be prepared to spend up to an hour discussing the various reasons that you wish to end your contract. Bring your patience with you.

Send a Tweet

While not the most traditional means of canceling your contract, consider sending a tweet or Facebook message if you have yet to hear a response in regards to your cancellation. Using social media to contact the company directly should speed up the response time.

Mail a Registered Letter

After you hang up with the ADT representative, it’s time to cover all possibilities and send them a registered letter. Make sure this document includes with your:

  • Name
  • Address
  • phone number
  • ADT account information stating you wish to cancel your account

Here are some quick tips on how to write a professional letter to make sure that your message is clear.

When you mail it, send it registered mail with proof of delivery. Keep the receipt and a copy of the letter in a file for your records. This can help you avoid accusations of breaching your ADT contract.

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Did You Buy or Lease Your Equipment?

One more item to recognize before speaking to a customer rep is whether you bought or leased your security system.

If you paid outright for the keypad, door contacts, cameras, and recording equipment, ADT cannot uninstall it. They can send a signal to the system that locks you out, however, if you unplug the keypad from your network and phone line, they will no longer have the ability to access the system.

If you leased the equipment, they may send a technician to collect it from your home or they may simply disable the system and leave it in place, especially if you are moving. They want an easy-in with the next homeowners.

Looking for a home security company with around-the-clock professional monitoring, locked-in rates, limited lifetime warranty on equipment and simple contracts? Then give Protect America a call. For over 25 years we’ve been making award-winning home security accessible for families across the nation. From our guided do-it-yourself installation, customizable packages and easy-to-understand contracts, our customers are given the freedom to enjoy security their way.

If you are looking for a home security monitoring company with upfront fees and simple contracts, check out Protect America. Everything from the price to do-it-yourself installation, to easy-to-understand contracts, are laid out so you are never left struggling to end a contract that your family no longer needs.

Contact us today to learn how you can get safer for cheaper.