Whenever there’s trouble brewing in your home, whether it’s a break-in attempt, fire or medical emergency, you’ll need a way to quickly alert the nearest authorities so they can send help immediately. Monitored home security systems are designed to do just that. ADT ‘s home security solutions offer a quick response from friendly and knowledgeable dispatchers 24 hours a day, seven days a week.

The monitoring center plays an essential role when it comes to defending your home, providing dispatchers with a way to send emergency help when needed. Right now, you’re probably wondering where these monitoring centers are located and how they play a role in protecting your home from intruders and other risks.

Multiple Locations

According to Steve Lasky of Security Info Watch, ADT’s national monitoring system is a constant hub of activity capable of handling over 6,000 duress, fire or burglary calls, 7,500 schedule-related alarms and 6,000 customer service calls each day.

In addition to the main national monitoring center located in Aurora, Colorado, there are nine other monitoring centers located throughout the U.S. and Canada. Some of the cities where you may find an ADT monitoring center include:

  • Kansas City, Missouri
  • Rochester, New York
  • Jacksonville, Florida
  • Montreal, Quebec
  • Calgary, Alberta

Quick Response

Having multiple monitoring centers spread out across the country offers plenty of important advantages for the average homeowner. For starters, it allows ADT to offer its home monitoring services in a wide variety of locations throughout North America. Having multiple locations also insures that you receive the most reliable service possible – which is especially important if you want peace of mind.

As a homeowner, you shouldn’t be worried about being too far away from a monitoring center. Since all signals are sent to the nearest monitoring center electronically, you’ll get a prompt response regardless of where you’re located.

Dispelling Myths

One common misconception surrounding these monitoring centers is that if one is shut down due to a natural disaster such as a hurricane or earthquake, your alarm system won’t have anywhere to send a signal during times of distress. However, nothing could be further from the truth.

ADT’s system is designed so that if one monitoring center goes down, others will step in to provide continuous security coverage regardless of any adverse conditions. This level of redundancy insures that you’ll always have access to an ADT dispatcher at all times.


Another common misconception is that the Two-Way voice option included with ADT monitoring can be activated without your consent, allowing the dispatcher to listen in without your knowledge. This simply isn’t true – you are the only person who can activate the Two-Way feature. Only by activating this feature by choice will the ADT dispatcher be allowed to listen in to what’s going on in your home.

Protect America is absolutely committed to ensuring your home and those in it remain safe and sound. Call us today to receive a free quote or ask about our 24/7 professional monitoring plans.