Alarmco Inc. was established in 1985 and began servicing local commercial and residential markets in the Boise, Idaho market. They have since expanded their customer base to across the United States and then some. With quite a length of time in the industry, it is surprising how many customer complaints exist across consumer advocate boards such as Yelp. Customer service can be a game changer for many people when making the decision to invest in any company. Additionally, Alarmco has very limited options as far as monitoring, and charges high prices for their mediocre service.
Customer Service Complaints
A number of people have decided to speak out against Alarmco, warning other not to engage in any services. This Yelp reviewer posted a comment that we have shared a portion of:
I am outraged at this company. Customer service is non existent and their prices are unreasonable. There are too many other companies with far better products, service and prices than Alarmco. Do not recommend them to anyone.
This is an example of another complaint against Alarmco:
They charge completely outrageous prices for the installation of your “leased” or rented equipment. You DO NOT own it when you pay them literally thousands of dollars at start up. Once it’s installed, the nightmares begin…CONSTANT breakdowns and malfunctions of their equipment…
Alarmco only offers cellular monitoring for their security systems. While cellular monitoring is an excellent option as far as the way you system is watched, it is not a viable option for many rural areas in the country. Places will poor cellular service would not benefit from cellular monitoring at all. Protect America believes that your home security company should provide options as to what suits your home best. Not all homes are the same, therefore not all home security systems or monitoring plans fit all.
With Protect America, it’s all about choice and what fits your home. We offer three types of monitoring. With all of our monitoring solutions, you get the Simon XT control panel. This means top of the line security that connects up to 40 zones or sensors to help secure your home. Using landline monitoring requires no extra set up and simply connects right into your current home telephone line. This is perfect for homes that are in cell dead-zones or lack high speed internet. It is also the cheapest monitoring solution available with our Copper Package starting at $19.99.
Pricing and Package
Alarmco allows you to customize the package you choose for you home as far as what features go into it. However, each additional item you add will cost you. Alarmco charges anywhere from $25 – $35 for monthly monitoring costs. The price fluctuates based on whether or not you want to do a DIY installation or have it professionally installed. Either way, equipment fees alone will break your bank. If you do chose to install the system yourself the upfront costs will be higher (around $450) but your monthly payments will decrease by about $10. However, by far the simplest route to take is their “free system” offer which costs $220 for installation and requires a 3 – 5 year contract.
According to Best Home Security Companies, Alarmco has a great record with the BBB. However they also report that Alarmco has a slow response time on their monitoring. Paying a company each month to monitor your home and family is nothing to take lightly. Obviously, a slow response time is not going to benefit you in the event of a burglary. Consider a home security company that will be there for you in a time of need.
The Bottom Line
For home security you can rely on 100% of the time, consider a professionally monitored system from Protect America. Protect America aims to give you the most affordable technology possible. You can find monthly monitoring for as low as $19.99, and we’ll give you free equipment. We’re so confident that our current promotions are the best price available online for wireless home security systems, we’re willing to put money on it to back our claim. If you find a lower price for the same amount of wireless home security systems as we offered, we’ll match the price. You’ll get a lifetime warranty as well as a locked in rate. Protect America can offer you the reliability of a professional security system while still maintaining the simplicity and affordability of a DIY system.