AT&T was one of the first cable and telecom companies to expand their service to home security. According to reviews, their service is one of the best automated systems on the market, and gets customers fairly close to the coveted “smart house.”
Digital Life has been praised for its sleek design, market-competitive features, solid integration of automation features, and the fact that it’s professionally installed and monitored 24/7.
At first glance it seems like a solid security option, but there’s a hefty downside.
Why the Praise?
Digital Life operates like most other smart-security systems. You can view your home from your smartphone, tablet, or computer, and push alerts are sent via emails or text messages. It’s praise c
Three package offerings are available: the basic package, or Smart Security Package, does not offer home automation, but the Smart Security and Premium Security packages do. Each package can be customized with additional offerings and gadgets.
Systems are easy-to-use, and “programs” can be customized to your preferred settings, so that your home can operate based on your routine, or preferences. Every setting is adjustable and can work on a set schedule, and multiple programs can be created.
Accounts are shared, so anyone with access to the account information can schedule commands.
AT&T has a fair share of partnerships with third party devices, like Nest, Samsung, etc, so additional equipment can be paired.
Cameras and garage door controllers need to be plugged in, but everything else is battery powered and communicate via the main controller box.
Price is the Problem
Digital Life’s downside is it’s pricing and numerous fees.
First time customers must have their credit approved to avoid a two year (24-month term). That two-year contract comes monthly fees of $40, $55, or $65, and upfront equipment fees of $50, $150, or $200, depending on the package you choose.
Cancellation is available and fees will be waived before 14 days (though you may face a restocking fee) but following the time frame you’ll have to pay a pricey early termination fee.
Common complaints include poor customer support, and faulty equipment. Some customers even had incorrect systems installed, or portions of equipment left out after they had already signed the contract. Some customers complained that they had to pay for a repair or problem with the system.
Personal privacy is always a concern with systems that operate online and store information, so it’s worth noting that AT&T has never really been a model citizen in terms of protecting customer information.
Some additional items are rather pricey, so extra purchases can pile up quickly.
Digital Life’s basic security options aren’t far off from other providers in the industry, but the home automation features are what make the product standout, and to reap the rewards, expenses will accumulate fast.
Digital Life isn’t the only product with automation features, and most traditional home security providers, including Protect America, come equipped with automation options.
We suggest you stick to a provider known for solid customer service, and that’s more reasonably priced.