BrickHouse Security is a supplier of alarm systems and security surveillance solutions to consumers and businesses. BrickHouse serves a global client base and is headquartered in New York City, where it operates a retail show room and customer care center. While BrickHouse has a more than ample selection of security devices, the company falls behind in affordability and customer service.
Over-priced and Overwhelming
BrickHouse Security offers an overwhelming amount of packages to choose from on their website. While usually a multitude of options is a good thing, there is a sweet spot in between too much and not enough. The packages BrickHouse offers are priced at $100 – $600 for the equipment alone. BrickHouse offers a base package for $69.00. This package only comes with a control panel. That’s it. If you want to add image sensors to this specific package, it will cost you an extra $130 per sensor in addition to monthly monitoring. The packages also require a monthly monitoring subscription for a minimum of 3 years. Monthly monitoring costs start at about $40 and the price increases with additional features.
Protecting your home should be simple and affordable. Consider purchasing a security system from Protect America, where each package is customizable to every home. Protect America’s Copper package is specifically designed to cover the basics; providing crucial protection. It comes with 3 door/window sensors, a motion detector, a panel, and monthly monitoring. At BrickHouse, their most expensive package that costs $579.00 has 3 door/window sensors also. Which sounds like the better deal? Protect America’s monthly monitoring starts at $19.99 a month. That’s half the price of monitoring through BrickHouse. Additionally, Protect America provides free equipment with purchase of monthly monitoring, making us one of the most affordable options in the industry.
Warranties are for Quality Products
BrickHouse only honors a warranty for 90 days, which isn’t even enough to cover 1/10th of the three year contract you signed. So when you are locked into a 36-month contract and your security equipment breaks after the warranty, you’ll need to buy entirely new devices to replace the old ones. Wouldn’t you rather invest in a home security company that values your longterm safety? Consider other options like Protect America, where a lifetime warranty is guaranteed.
A reviewer explained their frustration with BrickHouse in this complaint:
The products SEEM sturdy and the clarity of the videos are great…UNTIL your device malfunctions and then *poof* you realize that customer service is non-existent and they DO NOT stand behind their products.
The SkyMall of Home Security Companies
BrickHouse carries a lot of nonsensical “security” items. For example, the iPhone Spy Stick. This ethical nightmare in a box is actually sold in SkyMall, along with other on-par products such as The Human Slingshot. BrickHouse also sells Men’s Spy Camera Ties, Spy Pens, and an array of other similar products that won’t do much for you in the event of a burglary. The company charges high prices for junk products with unscrupulous marketing messages.
Wouldn’t you rather trust a home security company that focuses on protecting your home rather than spying on your spouse? When you choose a home security company, make sure it’s one you can trust – after all, you’re placing your most valued items in its care.