Before choosing a home security company that is right for you, compare and review the providers you are most interested in before making an informed decision and investment for you and your family. Brinks Home Security was originally launched in 1983 and is now one of the largest home security companies in the US under the ADT name. Brinks Home Security services provides both burglary and fire alarm systems for both residential and commercial clients.
Trusted and Reliable
Brinks Home Security is one of the most reputable and well-known home security providers in the US today. As of 2009, the company merged under ADT, providing all current customers with ADT home security and protection services. The Brinks Home Security name is still well-known and used today even though the company has since merged all of its clients under ADT’s home security company.
The company itself offers a variety of security and burglary systems include:
- Fire alarms
- Home automation options
- CCTV cameras
- Burglary alarms and alerts
- Smoke/Carbon Monoxide detectors
While the merge of Brinks Home Security and ADT allowed customers to receive top-notch protection and security, the merge itself has caused mass confusion for current and existing customers. Since the merge, customers have complained of confusing billing statements and letters from both Brinks Home Security as well as ADT. Before choosing a home security system that is right for you from Brinks/ADT, it is highly advisable to verify the terms and conditions of any contractual agreement you sign. Speak with a representative who works for ADT and understands the merge of Brinks Home Security and ADT if you have any questions regarding Brinks Home Security and any updates or differences you may experience as a new customer of ADT’s Home Security company.
Lack of Customer Support
Unfortunately, Brinks Home Security has received negative reviews and consumer complaints regarding the customer service they offer to clients since the official Brinks Home Security/ADT merge. A lack of customer support makes it difficult for both existing and prospective customers to find the information they need regarding their home security setup or a new installation altogether. If you are unsure about the type of home security system you need or if you have questions regarding home automation and other equipment available, Brinks Home Security is not always an optimal choice for those who require assistance or wish to simply learn more about their investment.
Set Packages and Contractual Agreements
Like many home security providers, Brinks Home Security offers various packages to help meet the needs of both individuals and families alike who have an interest in boosting their home security. Unfortunately, selecting each piece of equipment and completely customizing your home security system is simply not possible when working with Brinks Home Security, or ADT. Once you have selected a security plan that you feel is right for you, a contractual agreement is required. ADT traditionally uses both 3 and 5-year contracts, depending on the type of system you are interested in as well as the commitment you are seeking from a security company. While contractual agreements are standard within the security business and industry, it is imperative to read the terms and conditions before signing any agreement that binds you to a specific company for a set period of time.
When you sign on as a new customer of Brinks Home Security or ADT, you agree to a limited warranty which varies in duration depending on the package you have selected and the commitment to the service that you are willing to make. Always be sure to thoroughly read and review each warranty agreement you are given to ensure your security equipment is covered and protected in the case of an accident or if you are dealing with faulty equipment and products.
Are you looking for a complete, reliable, and affordable home security solution for you and your family? Contact Protect America today to learn more about our security equipment and plans that are just right for you!