Comcast is one of the nation’s largest Internet Service Providers as well as provider of media and entertainment content. The company has invested a significant portion of resources into the residential security and surveillance market. Through its flagship Xfinity brand, Comcast is trying to lure more of its cable and Internet customers into purchasing security products and services directly through them.


This seems like a good business move for Comcast, but is it worth it for the consumer who might want peace of mind and security for their valuables and family members? Let’s take a look at the pros and cons of Comcast security through Xfinity. If you have specific questions or needs regarding DIY home security solutions, call the experts at Protect America.

“The good we secure for ourselves is precarious and uncertain until it is secured for all of us and incorporated into our common life.” – Jane Addams


The positive aspects of Comcast Xfinity security is that you can easily get in touch with a representative from the company to get started, especially if you are already a customer of their’s. The company is eager to get more traction in the form of sales for its security division of products and services. Comcast can also bill you directly, making it less of nightmare for your own bookkeeping and bill pay options (one less company to keep track of, right?). This company has dedicated support for this and installation professionals have had at least some training. Comcast will send someone to your house. The cable and Internet installers also are probably trained in cross selling these products/services to expand offerings to consumers.


Have you ever heard the phrase, the devil is in the details? Comcast is a goliath in media and ISP services. They are the same company that has lobbied relentlessly to try to get the government to allow for companies like theirs to limit speeds, based on a proposed service tier, to certain websites that are their competitors. These aggressive tactics are what their company in known for.

As an ISP, they are very aggressive to sell to customers and keep them. Customers have uploaded angry customer service calls which drew national attention in the news. What does this mean? It means it could be a difficult relationship with rigid, complicated and expensive contracts that may not be easy to get out of. If you don’t like the idea of being stuck with Comcast in a contract like this, then you could look elsewhere for comparable security products and services for your home.



Comcast is an Internet Service Provider and Cable Company who also owns a large percentage of mainstream, traditional and online media companies. As a conglomerate and large organization they can offer stable pricing, convenience and resources. However, this also means they expect a great deal of loyalty and they hold most of the power within a structured contract that you will be bound to.

They are not a DIY home security solution that can be implemented very easy either. They have a team of professionals in both customer and technical support, as well as on premise installation. These folks have not always been praised for their good work either. For the price, you can get going very quickly if you are an existing cable or Internet customer. If you are not, it may not be worth the initial phone call even.

Protect America offers a wide range of solutions for helping you get set up with DIY home security. You can give one of our agents a call to learn more about this system and many others, as well as help with configuration and installation. Interested in monitored home security? Get a free quote from Protect America.