Canceling a contract with a home security provider such as ADT can feel challenging or nearly impossible, especially if you are currently in a contract or if you have never worked with a security company in the past. With the right preparation and a thorough understanding of your current ADT contract, it is possible to complete the process of canceling your contract, although you may still be required to pay a 75% payment after the cancellation itself. Even if you are not getting anywhere with ADT while attempting to cancel your service and contract, there are a few solutions available to get the job done.
Get a Clear Understanding of the Current Contract You Have With ADT Home Security
Most standard contracts offered by ADT require at least 36 months, with 24 months being the shortest term length available and 60 being the longest. Thoroughly read your current ADT contract to gain insight into cancellation fees and remaining balances you are responsible for in the event of a cancellation. Having your contract handy and ready when you are speaking directly to an ADT customer representative is also highly advisable for the smoothest outcome. When you have a clear and full understanding of your current ADT contract, avoid additional fees or required payments that are not covered by your written contractual agreement.
Call ADT Directly
Thousands of individuals have left negative reviews on ADT due to their poor and lacking customer service available to paying customers. Submitting a request for a cancellation online may ultimately lead you to a dead-end, as ADT does not have the best reviews in terms of online service and support. Call ADT directly anytime you are thinking of changing or canceling your service to speak directly with a customer representative or a supervisor if necessary. While you are likely to endure long waiting times, it is often better than not getting a response to your request at all.
Send a Certified Letter
Send a certified letter to ADT in the mail with your intent to cancel your service. Date your letter and request a delivery report while keeping a record of when you originally wanted out of your contract. The more evidence you have to support your lack of customer service, the more you may save when paying cancellation fees.
Use Social Media to Reach Out
When you do not receive any form of response, consider using social media platforms such as Facebook or Twitter to reach out to the company directly. Social media has become an ideal method of getting a response from a company who has provided less than satisfactory service.
While it may be challenging, it is possible to cancel your ADT home security service even if you currently have a contract in place. Are you looking for a home alarm monitoring service that does not require long-term contracts or installation fees? Consider reaching out to Protect America to learn more about how we can provide you with the security and monitoring services you need at an affordable rate. Visit ProtectAmerica.com today for a free quote and to get started with a reliable and affordable company you can trust for years to come!