So, you love your service and equipment from Amherst Alarm, but the fact is that you need to cancel your contract before the year is up. Before you panic after reading some nightmare stories about security companies that make it impossible to get out of a bad situation, Amherst Alarm is actually ready to make the transition easy for you.


Amherst is a Small Alarm Company

While Amherst Alarm has built a sterling reputation in the New York area, the fact is that they are a small business that does not operate in the rest of the United States, unlike larger security companies like Protect America. If you are moving across country, you will have to cancel your contract with Amherst. If you are encountering a problem with your equipment or service, you might want to contact a service supervisor. They really are committed to ensuring your complete satisfaction.

Collect Your Information

When you are convinced that cancelling is your only option, fortunately it isn’t a complicated process. First you will need to get your paperwork in order to make the process go as smoothly as possible.  This includes finding:

  • A copy of your contract
  • Your account number
  • The date you need the service to be discontinued

If you are selling the house, and the new homeowners want to maintain the security system, you might want to offer their contact information to Amherst for seamless service and coverage.

Give a 30-Day Notice

Unlike many of its competitors, Amherst does not charge a cancellation fee or require that you pay the remainder of your contracted year.  However, they are conscientious about disconnecting your system and require a 30-day notice of cancellation so a technician can be scheduled to come make any needed adjustments to the system to prevent false alarms being triggered after you leave.

If you are under a strict deadline to vacate the property, let the customer service center understand that you need an expedited disconnect. 


It’s a Simple Phone Call

Finally, there is no hidden phone number or special account executive you have to contact.  You can use their Contact Us page to file a notice, but until you speak to a representative through email or phone, don’t consider your notice valid.  It’s a better idea to give Amherst Alarm a call at (716) 632-4600 or even send them a written notice and send it certified mail to 435 Bell Drive Amherst, NY.

If you need a new home security company, consider a nationwide service provider like Protect America. After speaking to one of their security experts, they will ship you the equipment you need. You install the wireless system in just an hour or two, and they still provide 24/7 monitoring for a very competitive rate. Best of all, they offer plenty of upgraded features that work with the latest in home security and automation systems allowing you to control your system using your smartphone. Don’t hesitate to give them a call today.