If you currently have a Moon Security plan, you know of its high costs. In fact, it costs over $55 a month to monitor your home, which can add up to over $660 a year, and that’s not including the equipment, which you must buy upfront. Though the value of the service is good, you may be looking for a more affordable option, like Protect America.
After you sign a contract, it may feel like there’s no way to get out of the agreement. However, it is possible to get out of your Moon Security contract if you follow these tips.
How to get out of your Moon Security contract
Step 1: Look a your contract. There may be a way "out".
The typical Moon Security contract defaults to these expensive settings:
- A minimum 3-year contract.
- High upfront costs around $350.
- Monthly monitoring costs of $55+.
Needless to say, you may be wanting to switch to an affordable company like Protect America, which costs significantly less per month (between $20-$49) without any upfront costs. The first place you should look is your contract. Does it have an "out clause"? If so, you may be able to break free from the agreement after paying a termination fee.
Since Moon Security isn’t very transparent on its website about their prices or services, many of the "out" terms are a mystery to the general public. However, some of the company’s online responses to customer complaints encourage customers to call the company personally to cancel. Therefore, we advise you have your contract on-hand while you call Moon Security personally to find out how you can cancel your contract.
Step 2: Try to transfer the contract to someone else.
When you contact the company personally, you can try to work out a deal. There may be early termination fees that you can avoid if you can get a new renter or homeowner to take over your Moon Security contract. This will get the financial burden out of your hands and bring you into a delightful new season of affordable home protection that still offers great quality.
Step 3: Go on social media.
From the looks of it, complaining on social media does get Moon Security’s attention. From these platforms, you can be loud enough with your dissatisfaction to get the personal attention of a customer service representative. While you have their eyes and ears, you can negotiate your exit tactfully and strategically.
Get Protected Today
Exiting a contract with a company that isn’t affordable can only be to your advantage. Come explore the benefits of switching to Protect America today. We offer free quotes over the phone and customizable packages that can be tailored to your property’s exact security needs.