Vivint has created a notoriously difficult home security contract to cancel. Not only are the contracts lengthy, they have auto-renewal clauses that can lock you into service for years to come. Here is your complete guide to canceling a Vivint home security contract.
Vivint has a strict process that customers must complete in order to cancel service. They first require a Notice of Cancellation sent by writing. The Notice of Cancellation must include the following:
- Date of notice
- Account number
- Intent to cancel
- Valid signature
Once the Notice of Cancellation is received, Vivint will confirm the cancellation and discuss options for ending your contract. Unfortunately, Vivint only allows you to cancel within three days of receipt of your equipment without penalty (a timeframe required by law).
Vivint is inflexible when it comes to canceling their auto-renewing contracts. You must pay the remainder of the contract in full at the time of your cancellation. They do have a transfer policy, but they must consider the application a qualified buyer and a $100 transfer fee is applied to the contract. VIvint only allows for a no-penalty cancellation in cases of death and bankruptcy. Military personnel can only cancel if they are deployed overseas.
Tips for Canceling Vivint
Consumers must pay close attention when it nears the end of their Vivint contract. Past customers have complained that before they could cancel, they were locked into a one-year extension of their contract due to an auto-renewal clause.
Vivint has been known for using deceptive sales practices and has been sued for millions due to their actions in the past. If you feel as though sales representatives were misleading or intentionally deceptive, it can legally make your contract null and void. Consumer complaints can be filed to the FTC and your state’s attorney general.
In comparison, Protect America works with customers who wish to cancel their services. For instance, customers have more than two weeks after receiving their equipment to cancel without penalty. Contracts can also be transferred to a friend or family member. Month to month contract options are also available. All cancellations are easily done by phone.
Contact Protect America today to find out how we can help you with your home security needs. We are transparent with our terms and conditions and will answer all of your questions promptly and professionally. Go online to view our equipment options and request a free quote.