Moni is the new face and name of the Monitronics International security company, based out of Dallas, Texas. They are the second largest home monitoring company in the United States, covering the entire country with hundreds of independent resellers and affiliates.

The Positives

  • Founded in 1994, this company is massive, with millions of customers all over the US. This means they have built a pretty successful empire of security monitoring and are extremely stable.
  • They are centrally located in Dallas, making their customer service hours convenient for both the east and west coast.
  • They offer both traditional alarm systems, and the newest in smart home technology, utilizing Nest branded equipment and smart phone applications and utilities.
  • They are a national company so their services are available pretty much anywhere.

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The Negatives

  • While being massive means they have a lot of resources, it also means that individuals can occasionally fall through the cracks when it comes to customer service. While the monitoring is guaranteed, getting the best treatment by everyone is not.
  • Being large also means dealing with a lot of different departments when issues arise. This can lead to slower maintenance requests.
  • Because they use a lot of third party affiliates, customers will sometimes have to go through a lot of middlemen, making the chain of customer service more difficult.
  • They have began to lean heavy on their smart home technology, which is great for some people, but can be a bit of an expensive commitment and not everyone will be technologically savvy enough for it. 

Final Verdict

The smart home services are the wave of the future, but some people will still want a traditional service. Although they have not commented on phasing out the more traditional alarm systems, their website and information leans heavily into the newer smart technologies.

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They are a big company with a lot of years in the business. The prices are industry standard and the services are pretty decent. However, because of the use of third party affiliates and resellers, the customer service can be extremely varied.

If you want to go with a company with no middlemen and are doing business directly with you as a customer, check us out at Protect America. We offer free info and free quotes for all of our potential future customers. We have products that can fit your budget, whether you are a single family home owner or a small business. Come and get your quote today!

The smart home services are the wave of the future, but some people will still want a traditional service. Although they have not commented on phasing out the more traditional alarm systems, their website and information leans heavily into the newer smart technologies.