Based in the northeastern state of Connecticut, SAFE Home Security offers a large variety of products and services for home and business security. They have been in business for around 20 years and offer their products in the local area only. Unfortunately, their website is a mess and the company has had several instances of trouble over the past few years due to its billing practices

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Is this company worth doing business with?

Although everything on the internet as far as complaints (or compliments) are concerned should be taken with a grain of salt, articles like these seem to pop up frequently for this company.  As of the time of this writing, they have 129 customer reviews on the Better Business Bureau website, with only two of those being positive. The complaints all have a very similar theme. 

  • Customer service is terrible, if not almost non-existent, to the point it takes weeks for simple things like batteries to be replaced or fire alarms to be tested.
  • Billing problems seem to be a constant, with contracts not being honored and payments mysteriously disappearing. 
  • Installations are subcontracted out, with little communication between the main office and the contractors.
  • The Massachusetts Attorney General’s office began investigating them a few years ago, and the Connecticut office has already fined them for an investigation back in 2007.

There are better options

Home security is something people get for peace of mind. But when the company that is supposed to be doing the work of helping protect property and allegedly neglect those duties, it can become a bigger financial and safety burden than not having any security system at all. 

It can be tough finding the right company to protect the home. This one just doesn’t look like the one to go with. The website has almost zero information on the actual products or equipment offered, with dead links to their FAQ and reviews. 

Let us help you

Finding the right company the first time can save you hundreds of dollars and years of grief. Here at Protect America, we do business the right way, cutting out the nonsense and the red tape. We do this because we want you to be our customers for life. Contact us today and get some free information or a free quote and let us take care of all of your home or business security needs. 

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Home security is something people get for peace of mind. But when the company that is supposed to be doing the work of helping protect property and allegedly neglect those duties, it can become a bigger financial and safety burden than not having any security system at all.