There’s no greater feeling than being secure inside your home. Unfortunately, not all smart devices can give us this feeling. Take the Samsung Smartcam Home Security Camera, for example. After purchasing the device you might run into the occasional hurdle that can keep the gadget from protecting your home if the issue remains unaddressed. However, there are ways to troubleshoot issues without having to call Samsung customer service, or putting in a bug report or ticket.
Problem #1: Not Sure How To Get Started
To check in on live video recording from your camera from remote locations, you’ll need to download the Smartcam app.
Samsung’s Smartcam app requires a download through the Android Marketplace or the iPhone App Store. To get started, make sure that the Smartcam app initiates and connects. If you wish to change a camera setting that’s no longer working for your home, look at the settings menu. The settings menu is essential to reset the preferences previously used.
To make the setup easier for users, the app provides step-by-step instructions on how to power-up the camera. Make sure you are adjusting settings or viewing footage right camera by looking at the model number.
Problem #2: Password Change Upon Reset
After the Samsung Smartcam powers up and connects to the smartphone app, you will need to create a new password.
All passwords should be unique. This is especially true for the password you use for a security system. Why? Because a password is the only thing keeping your system from being compromised.
When the camera powers up and connects to the smartphone app, a new password will be required. Keep in mind that the Samsung Smartcam does not accept forward or backward slashes, spaces, or question marks.
Once you’ve connected, created a password and logged in, you can carry on with resetting your Samsung Smartcam.
“Samsung SmartCam models are Wi-Fi only and must be connected to your network through the Samsung SmartCam app first, then connected to the SmartThings Hub as an existing camera.”
Problem #3: Smartcam Will Not Connect to Smartphone
Having trouble getting your Smartcam to connect with your smartphone? Don’t worry, the troubleshooting steps are fairly simple. Continue reading for more:
- Make sure the camera and smartphone app remain on the same network.
- Cycle the camera’s energy source by unplugging the device for 30 seconds.
- Factory reset the camera. Note: The factory reset is the steps laid out in “Starting Over.”
Problem #4: Error! Error! “Camera Unavailable”
- Make sure that the light on the camera is green to rule out issues with the network connection.
- Change the camera resolution using the smartphone app used to connect to the camera and vice-versa.
- Reboot and refresh tiles on the camera device option.
- Switch between LTE and Wi-Fi in the smartphone’s settings.
Problem #5: Camera Message Reading “There was a problem retrieving live stream.”
If you’re not able to view live-stream footage from your phone, that’s a problem. Remotely viewing what’s happening at home is what keeps you connected and aware of important activity. Sort through the problem by following the steps below:
- Force the smartphone app off and back on.
- Switch between LTE and Wi-Fi in smartphone settings.
- Reboot the camera hub by pressing the red button on the back.
Other Possible Smartcam Troubles
Wi-Fi connectivity is not always the most reliable part of our lives. However, keeping a home safe and secure requires a double-checking of the Samsung Smartcam Home Security Camera. Moving the camera closer to the router and checking settings may clear up the issue in a quick fashion.
Where is the live stream or footage? Why has it gone dark? The night vision of the camera is not operating correctly. The general menu in the settings will enable the night vision option and turn on the infrared lighting. The video and stills received are a crisp black and white.
If the night vision option is disabled at night, the video will not automatically switch to black and white more.
The wide dynamic range option also known as the WDR will activate the backlight compensation function.
If you still have additional questions about why your Samsung Smartcam Home Security Camera might be acting up, refer to the device’s user manual.
No one has the time to monitor their security footage 24 hours a day, seven days a week. However, we at Protect America not only have eyes on your eye in the sky at all times, we never charge an installation fee if the hassle is not worth your time.