With over 2 million home burglaries reported each year in the United States, having a home security system is more important than ever. According to the FBI, burglary is the most common threat to a home in the U.S. While homes without security systems are up to 300% more likely to be broken into, only 17% of the homes in the U.S. have a security system. Although a security system is an imperative addition to any home, it is still very important to do plenty of research before signing a contract with a home security company.

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There are numerous companies that specialize in home amenities such as energy or cable that have now turned to offering their customers home security as well. Suddenlink is predominantly a phone, cable, and internet provider serving the western, midwestern and southern states. Suddenlink also provides a security system that can be purchased independently or in a bundle of services. Rather than using a name brand like many of the other security companies, Suddenlink has its own brand of equipment for security and now offers home automation.

What Suddenlink Has to Offer

  • 24/7 monitoring
  • Infrared Night Cameras
  • Home Automation
  • Mobile Smart Home Features

Pricing

Suddenlink offers the industry standard 24/7 professional monitoring as well as mobile notifications for self-monitoring. While receiving notifications on your mobile device as well as anywhere monitoring is a nice addition, professional monitoring is always recommended for the highest level of security. The problem with Suddenlink’s monitoring however is finding out exactly how much these services cost. According to their website;

Suddenlink Security costs $50 a month, while the price for add on products varies.

The issue with this vague monthly price is that it is surely just covering the professional monitoring costs, leaving potential customers with a burning questions, “what are the add on products and how much variation is there on price?” Unfortunately, equipment price is nowhere to be found. Also, there is no information as to the range that the equipment has in terms of square feet of coverage in the home. This is important information to have when deciding on a home security company.

Equipment

As previously stated, Suddenlink offers its own brand of equipment for security. However, Suddenlink has recently included home automation to its lineup and uses a few trusted brands. The 2GIG CT100 Thermostat has Z-Wave capabilities that will allow for a completely customizable home temperature. The GE Light Dimmer Module 45602 lets you control smart lights from any mobile device. Suddenlink also offers an infrared night-vision camera which is a nice addition to the home security package. The problem with this equipment however once again falls on the uncertainty and lack of transparency from Suddenlink.

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While a form of warranty is mentioned on their website, it’s unclear whether the warranty covers security devices or only phone, cable, or internet equipment. Pricing and terms for the unclear warranty are also not disclosed online. Although the websites mentions installation and cancellation fees, nowhere does it confirm exactly how much either will cost.

Conclusion

The lack of transparency by Suddenlink as to exactly what they have to offer and for how much are extremely concerning. Too much of their information online appears to be undisclosed which is never a good sign for a company you plan on trusting with the security of your home. Also, Suddenlink is only available in 15 states. This means, if you are using their security and plan to move to a state where their service is not available, you may be held liable for the remaining balance you owe on your account or a cancellation fee depending on how long you have been with Suddenlink itself.

If you’re interested in finding the most efficient method to protect your home, contact Protect America today for an obligation-free quote. A professionally monitored system, with an installation process that’s as easy as peal-and-stick, Protect America has been a nation-wide industry leader for over 25 years. Let the professionals ensure your security so you can ensure peace of mind.