Vivint is a home security company that was first established back in 1999, having been in business for a while makes finding customer feedback on them fairly easy. They have almost 900 total customer reviews on the BBB, 70% of which are negative. There are also over 4,000 complaints filed against this company. But with any company that’s been in business for so long, it’s important to dig a little deeper. More people tend to complain than leave positive feedback. First let’s look at some of Vivint’s features. They provide 24/7 professional monitoring and also offer some home automation features.

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Vivint Feature’s at a Glance:

  • Free Installation
  • Professional Monitoring
  • Lifetime Warranty
  • Voice Assistant Compatibility
  • Home Automation Options

Vivint Complaints at a Glance:

  • Moving Fee’s
  • Poor Customer Service
  • Buggy Equipment
  • Difficult Troubleshooting

About the BBB

The Better Business Bureau has been the standard for rating a company’s service for a long time and works as a type of business “credit” that gives consumers a way to punish a company for giving them sub-par service. These days though, there are plenty of other resources for finding information on a company.

Positive Reviews

While there are a lot of complaints, there are still quite a few people who say they have had nothing but pleasant experiences with Vivant. There are plenty of claims that Vivint’s customer service was excellent and that the equipment works great. One customer, Lenaille, claims that most of the negative rating are from people who are not reading their contract, but Lenaille loves Vivint because they knew what they were getting into.

Vivint BBB — Why So Negative?

Okay so some people are happy with their Vinvint service, but what are some problems that customers are having that are causing them to complain? Well, not reading the contract and being stuck paying money for nothing is a big one. These type complaints are not really the company’s fault because they are offering a lot of equipment and free installation up-front because of the contract. So it is important to read the contract, but anyone paying attention to details should see that it’s typically a pretty good deal. Not as good a deal as Protect America’s services, but you do get a lot out of it. So what else are they complaining about?

Equipment & Fee’s

One of the first things you will notice if you’re reading through the BBB ratings is people complaining about their equipment not working. And as opposed to Protect America’s easy self-installation process, Vivint actually has to send someone out to install all of this stuff. There are a lot of complaints about technicians having to come out and work on a simple issue for hours and never being able to fix it. There are also complaints about the equipment not working. Lana L. says,

“We had to pay for a false alarm due to their poor equipment. Also, the camera always cuts out and is very time delayed. I have never been so frustrated in my life.”

which is very disconcerting. One of the biggest reasons to get professional monitoring in the first place is to avoid having to pay false alarm fees.

There are also plenty of complaints regarding moving problems with Vivint. Not only do you have to set an appointment to have them take the equipment out of your old house and set another appointment to have them install it in the new house,  you also have to pay them a pretty steep premium for the whole process. On top of all that, there are a lot of complaints about having to jump through hoops to get them to come out and even occasionally complaints of them never showing up to the appointment at all!

Stalking

Better Security; Better Service

If you’re looking for a company that you can take with you in case you move and one that won’t charge you anything or dodge your phone calls, get Protect America. They will give you up to $1400 of free equipment and won’t lie to you about what features you can expect from your equipment. They are also the only security company that has guaranteed locked in rates, so what you pay now, you pay forever, and that’s probably why they we’re Consumers Digest Best Buy winners 9 times. Get a free quote today and save.