There are approximately 2.5 million burglaries each year in the US alone, with more than 7 million property crimes reported just in 2016. Choosing the right home security system for you and your family is a way to gain peace of mind while ensuring safety and protection of your loved ones at all times.

If you are currently in the market for a new home security system, you may be comparing and weighing your options while reviewing the local security providers you have near you. Vivint Home Security is often mistaken for “Vivid Home Security”, which is not the well-known home security company Vivint. Before choosing a home security monitoring package or solution from Vivint Home Security, there are a few important factors to keep in mind.


Features of Vivint Home Security

One of the biggest appeals of Vivint Home Security is the ability to obtain service from just about anywhere throughout the nation.  Additionally, some popular draws of VIvint Home Security include:

  • Home Automation and Mobile Application Access: Having the ability to implement home automation products and solutions with your home security system using your mobile app from anywhere is extremely convenient. Access your home’s security system, locks, thermostat, and even various appliances while you are on-the-go using home automation and mobile technology.
  • Lifetime Warranty: A benefit that Vivint Home Security offers all customers is a lifetime warranty on all equipment and security products used with the home security system you have installed and in place. A lifetime warranty can ultimately help save hundreds if you require replacements, updates, or repairs on your home security equipment anytime in the future. Verify you qualify for a lifetime warranty before signing a new customer contract with Vivint Home Security.

Extended Contract

While it is appealing that Vivint Home Security is available nationwide and serving millions of existing customers, their lengthy initial contract which is required for all new customers is daunting and off-putting for some. Most home security companies that are leading the industry today often require 3-year or 36-month contractual agreement for all new and oncoming customers. Vivint Home Security requires all new customers to sign a staggering 60-month, or 5-year contract before having the ability to obtain the security equipment and monitoring services they provide.  Before you sign a contract with Vivint Home Security it is important to determine whether or not you are truly committed to the service and want to work with Vivint Home Security for the next five years.

Higher Monthly Costs

The basic home security system and monitoring service offered by Vivint Home Security runs $39.99. There are currently alternative leading competitors on the marketing offering similar and better services and equipment plans at more affordable monthly rates.

Potential Cancellation Fee

It is not entirely clear whether Vivint requires customers who cancel their service to pay the owed balance left for the remainder of any agreement that is signed or if there is a set fee in place. Before signing a contract with Vivint, it is essential to inquire about whether you are required to pay 100% of what you owe to the company if you choose to cancel your service and protection with the company at any time.


Poor Customer Service

Anytime you are searching for a home security provider it is imperative to seek a solution that is trustworthy, reliable, and one that values customer service. Unfortunately, not all customers and past users of Vivint seem overly-thrilled or satisfied with the customer service the company provides. Vivint has a poor reputation when it comes to customer service and handling all billing inquiries from customers (both new and loyal). Customers are not always told the truth in regards to sales and billing details, causing anger and frustration once they are locked into a 60-month contract without the ability to switch to a new company or provider altogether.

Are you interested in a home security system that is trusted, reliable, and affordable? Do you want to build your home security system to fit your property’s unique layout and monitoring needs? Contact Protect America to learn more about our security equipment and to begin creating the home security solution you and your family need today.