Every online review can be helpful when a homeowner is trying to decide on a security company. But not every homeowner reads the reviews before they sign up for a company like Vivint. While that’s often not a problem, they can sometimes miss out on important information that might sway their decision one way or the other. By keeping that in mind, customers can choose what works for them and get a good company they are really happy with. Since they’ll be asked to sign a contract, they really want to know that they’re getting a good company and a good value. If they’re considering Vivint, online reviews may help them make their decision.


What Customers Think of Vivint

Customers have a mixed opinion of Vivint — some of them are very happy with the company, and others feel it’s really not worth the money they are paying. That’s to be expected, though, since it’s really not possible to please every customers.

It’s important to remember that more people go online and write a review when they’re unhappy than when they’re satisfied, so online reviews can make a company look problematic when it’s really not.

This could be what’s happening with Vivint, which has good reviews on some sites and poor reviews on others. It’s not really possible for a company to be awesome and terrible at the same time, so reviews should be considered with care.

Vivint Equipment

The Vivint basic package comes with a control panel, 4 door/window sensors, and a motion sensor. There are plenty of optional add-ons like a freeze sensor, doorbell camera, indoor/outdoor camera, smart thermostat, smart locks and more.


  • Touchscreen Control Panel that “Learns”
  • Two-Way Voice for Emergency
  • Keyfob with Arm/Disarm, Panic and Custom Button
  • Panic Button
  • Panic Pendant


  • Entry Sensors
  • Garage Door Sensors
  • Glass Break Sensors
  • Motion Detectors
  • Carbon Monoxide Detectors
  • Smoke and Heat Sensors
  • Water Leak/Flood Sensors
  • Freeze Sensors

Video Cameras

Cloud storage is included with monitoring plans for Vivint customers who use video security.

  • Fixed Indoor Camera
  • Pan and Tilt Indoor Camera
  • Outdoor Camera
  • Doorbell Camera with Voice and Mobile Access

Home Automation

  • Keypad Door Locks
  • Remote Light Control
  • Remote Thermostat Control

Basically, Vivint has all the equipment you would expect from any home security company. The main problem comes in when you consider how much extra they charge you per month and per add-on.

Vivint Smart Thermostat

Vivint does have a smart thermostat that you can add to your home security package that’s designed to save money on the electric bill and improve comfort at home. It also comes equipped with customer notification to your cell phone as well as a minimal design, humidity sensors, Amazon Echo compatibility and a built in smart assistant that automates maximum comfort and efficiency. However, the thermostat uses Z-Wave technology and comes at a pretty heavy cost for something that you can get just about anywhere these days. You can get a much cheaper security system through Protect America and control a 3rd party smart thermostat like the Nest at a fraction of the cost with Vivant.

Do People Trust This Company?

Some customers of the company trust it, while others seem to struggle with whether they can let their guard down. Homeowners need to be able to trust their security company, and if they can’t do that there may be a problem with the company that should be addressed. Because reviews of the trustworthiness of Vivint are mixed, it’s important for homeowners to do their research on the company and decide whether they feel comfortable with it or not. They may not see the same problems that others do, and something that bothers one homeowner may not bother another one in the same way. Looking to see why customers don’t trust the company is more important than simply seeing that they don’t trust it.


Maybe It’s Time for a Different Security Company

Homeowners who have a good security company expect certain things from it, including:

  • 24/7 monitoring
  • a good value
  • fast response times
  • quality equipment
  • strong customer service
  • peace of mind

Finding a company that can provide all of that for the right price isn’t always easy, but when customers are persistent they have a much higher chance of finding what they’re looking for. That can lead them to Vivint, but it can also lead them to other companies that might be easier to work with or that might offer a higher level of quality or value that they are seeking out and can appreciate.

Interested in monitored home security? Get a free quote from Protect America today and get started on peace of mind.