When you compare home security companies, you’ll find that each provider is very dissimilar. If you’re expecting all companies to offer the same pricing and packages, you’ll be sorely disappointed. Two companies you may come across and decide to compare are Vivint and LiveWatch.
LiveWatch is marketed as home security on a budget. Their offers include low-cost home security equipment pieces and a very minimal obligation for their monitoring services. They also have DIY installation to allow the homeowner to install the equipment pieces without professional assistance. Key security devices include window sensors, door sensors, and an indoor camera. LiveWatch has two main packages to choose from:
- Plug and Protect Basic
- Plug and Protect Complete
Vivint has created several different package options to meet their customer needs. Their three main services offered by Vivint consist of the following:
- Home security
- Home automation
- Security cameras
Depending on which of these services you need impacts the cost of the package offered to you by Vivint. Vivint’s bestselling products include video doorbells, smart locks, and window and door sensors. A customer service rep will help you design packages and will offer you several pricing options based on your budget. Vivint has two options for most packages: purchase equipment with no contract obligation or get equipment pieces included in the price by entering into a three to five year contract period.
How They Compare
One of the major differences between Vivint and LiveWatch is price. LiveWatch is geared toward homeowners on a budget. Monitoring plans start at less than $20 with equipment costs beginning at $99. In comparison, Vivint plans start at $50 with activation fees upwards of $99. Some equipment pieces are included in the price of a Vivint contract.
LiveWatch has one-year contracts with no penalties for canceling service. Vivint has contract options from three to five years. Cancellation penalties are extremely strict with Vivint. You must first provide a written notice of cancellation and if you’re still in your contract period, you have to pay off the remainder of your contract in full. Only in rare cases such as death and bankruptcy will you be let out of your contract without penalty.
Vivint has a very poor track record with customers. In fact, lawsuits have been brought against Vivint for their aggressive sales tactics. ADT was awarded millions in a lawsuit against Vivint in 2017 due to Vivint’s deceptive sales practices.
Interested in home security? Contact Protect America today to see how they measure up against LiveWatch and Vivint. Protect America is a home security provider dedicated to providing homes and businesses with peace of mind. Visit our website today to receive a free service quote.