Do you think that all home security providers are essentially the same? They’re not, not by a long shot. They differ in many ways, from price points to equipment to customer service. Comparison shopping is crucial for finding the best home security for your needs. This post explores key differences between Protect America and Vivint. Both offer monitored home security, which offers substantially greater protection than unmonitored systems. How they go about it, however, varies considerably.
Pricing and Equipment
The true cost of any home security system includes three components:
- purchase price – what you pay for the equipment
- installation cost – a one-time charge for setting up the system
- ongoing monitoring – a monthly charge for monitoring
Some providers also tack on a one-time activation fee. Protect America does not. Vivint does, though they’ll waive it with certain packages.
Protect America range from $19.99 per month to $54.99 per month. Equipment is included at zero up front cost. Installation is free, because you do it yourself. The most basic plan includes 3 door/window sensors, a motion detector, control panel, yard sign, door/window stickers, and real-time monitoring using a standard telephone line. At the high end, you get 14 door/window sensors instead of 3 and cellular monitoring with home automation features. There are plenty of in between options so you can choose exactly what you need, including whether to go with landline, broadband, or cellular monitoring.
While Protect America publishes its pricing and packages on its website, Vivint is a little more secretive. They want you to call so they can reel you in. In fact, Vivint sales tactics have come under criticism. A little research, however, shows that their plans start at $39.99 per month, with a middle plan at $49.99 and the top level at $69.99 monthly.
Vivint offers sophisticated equipment that comes with a matching price tag, and professional installation is required. Vivint offers a higher level of home automation integration for those willing to pay more to get the latest gadgets. Some basic equipment is included, but you’ll most likely need some add-ons. Because Vivint requires third-party installation, there’s an installation fee, plus a minimum activation fee of $99.
Protect America requires a three-year contract. Vivint tacks on an extra six months to that on their shortest contract. Cancelling early can incur penalties.
Protect America’s customer service line is open Monday to Friday from 8 a.m. to 9 p.m. Central and from 9 a.m. to 7 p.m. Central Saturday and Sunday. Vivint promises 24/7 customer support. Although Vivint support specialists are always available, that doesn’t mean you’re not going to have to wait for it and the quality of the support might also not be too great.
Which is Better: Protect America vs Vivint
Choosing a home security system doesn’t have to be stressful.
Choosing a home security system doesn’t have to be stressful. If you’re looking for an affordable home security system and are willing to do your own installation (with telephone help line support) to save on costs, Protect America is the better choice. If you want the latest tech gadgets and home automation and are willing to pay more to get them and commit to a longer contract, look at Vivint.
Protect America has been bringing affordable monitored home security to families for over 25 years and has been named a Consumers Digest Best Buy. Call 1-800-951-5190 today to speak to a security professional and get a no-obligation quote.