If you’ve been thinking about installing a security system for your home, you may have briefly considered opting for an un-monitored system.  However, when you realize that with a professionally monitored system in your home, "You don’t have to worry about monitoring the system or contacting authorities when the alarm is set off," it’s clear that it’s time to go for the pros.  But which company is the right one? We’ve compared two of the highest profile alarm companies, ADT and CPI so you can decide which service might be right for you.

Cameras, Services, and Pricing Are Comparable

When looking at the basics for these two security companies, you shouldn’t be too surprised to see that they both offer comparable equipment, even though they both insist their stuff is proprietary. For a basic package, you can expect to receive sensors on your front door, three windows, a single camera and monitoring keypad. They both offer active monitoring for a monthly fee and the ability to upgrade to wireless cameras, motion sensors, DVRs, and access through an online app.  With prices that start at a little less than $30/mo. you can quickly find yourself spending much more for fire, smoke, and medical emergencies as well as the basic burglary protection. If you are looking for a more budget friendly option, you might want to check out a company like Protect America that features lower monthly fees for the same basic protection. 

Regional vs. National Coverage

No matter where you live in America, you probably recognize the familiar blue and white ADT logo, as they offer coverage for both residential and businesses across the nation.  CPI is based out of the Southeast, with coverage only available in a few states.  CPI offers services in:

  • North Carolina
  • South Carolina
  • Florida
  • Georgia
  • Tennessee
  • Alabama
  • Virginia
  • Kentucky
  • Maryland

While local monitoring doesn’t offer any added benefits for a home security system, you will want to have somebody nearby that is able to fix your system when it requires repair. So, if you are in the Southeast, either one will do. If you are living elsewhere, CPI is simply not a choice.

Using an Online App

Your smartphone is your personal control panel for your life, so you will want to add your home security system to it, won’t you? Both ADT and CPI allow you to set your alarm, acknowledge alerts, and even view live cameras with their apps.  However, CPI has really knocked it out of the park with their flexible and reliable InTouch app.  While bugs have appeared during its first few years of use, there is clearly plenty of effort being piled into its continued development. The ADT app has been around for quite a bit longer and hasn’t grown along with the exploding smartphone market. So, the Pulse app feels clunky.  Bottom line, if you expect to be answering your doorbell using your tech-friendly security system, the CPI InTouch app will have you leaning toward the smaller security system.

Contacting Customer Service

Finally, if you run into trouble with your keypad or camera, you will need to be able to be able to get in touch with your service department.  Both companies offer a 24-hour support center, but ADT outshines CPI in rapid response. Since CPI is a smaller company, it can take considerably longer for them to respond to repair appointments in rural areas.

Just remember that these are only two companies that offer home security systems with active monitoring.  Do your research and consider other options by getting a quote for comparable services from quality competitors like Protect America.