In an effort to simplify home automation and security, Home Depot has teamed up with Wink. Wink aims to make smart-home products more accessible by connecting a line of Wink-corresponding devices to a centralized hub. In essence, it’s home automation and some security – a la carte. It retails for $79.99 and plugs into an outlet while using wireless Internet and radio signals to link other Wink devices. Before committing to the platform, there are still a lot of restrictions with supporting devices and customer objections to take into account.

Limited options, unlimited concerns

Wink focuses on home automation with very little home security options. Wink is not a professionally monitored system. Monitored systems save precious time dispatching help at the exact moment of intrusion. For additional costs, Wink has corresponding motion detectors, cameras, smoke detectors and door locks that can be synced with the system. However, the Wink system is missing all the important features of a traditional security system.

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Home automation versus home security

What’s the point of home automation without security? There are currently no options to add glass-break sensors or professional 24-hour monitoring to the Wink platform. Monitoring windows with glass break sensors and additional equipment can give you the advantage of knowing and acting before someone steps foot in your home. Wouldn’t you prefer your security system preventing a burglary rather than interrupting one? Consider a professionally monitored security system with home automation options such as Protect America.

Customers speak out

According to customer reviews, the Wink Hub can be complicated and the app isn’t as accessible as some of the standalone products. This customer review stated:

Very disappointed – initially worked – but after 2 weeks the lights did not turn on. I reset it last night and now the hub is offline when I came home. Close to flinging it in the trashcan.

Another disappointed customer wrote this review:

I work full time in an professional IT position and spent half hour on it to configure to my smart device, and 2 hours on the phone with customer service who provided great kind support but was not able to sort out my issues simply pairing it to my light dimmer and remote that are listed as supported devices. Do not waste your time on this unless you are really really truly bored.

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Before even setting up Wink, their licensing agreement sends a red flag by claiming ownership to all your data as its own property. Additionally, it claims the right “to interrupt the Services with or without prior notice for any reason or no reason. You agree that Wink will not be liable for any interruption of the Services, delay or failure to perform.” With that being said, can you trust Wink? If you don’t know the answer to that question, then consider choosing a company that has proven its reliability in the industry. Never stake your security on something you can’t trust 100%. Choose a home automation and security system that you can count on, such as Protect America.