Customer satisfaction is key and at Protect America—we strive to maintain a certain level of excellence that can be expected by our customers. In that pursuit, we have completely redesigned our customer interface experience with myprotectamerica.com.
Using myprotectamerica.com, customers are able to manage their personal account with ease from anywhere, using any device.
Rather than having to call a support technician, users can update their contact information, view and request billing statements and even request a Certificate of Monitoring from anywhere. By offering customers a fully independent alternative to managing their own account, Protect America is eager to deliver users the most convenient and reliable option.
With customer support in mind, users are able to access information for do-it-yourself installation as well as testing their system. Customers are offered simple step-by-step instructions with the aid of an informative video for a simple installation experience. Whether you’re a new customer or an existing customer, we have specialists that can help! Simply chat with specialists by visiting myprotectamerica.com or calling 1-800-951-5111 (Option 3 for new customers, Option 4 for existing customers) for immediate assistance.
The new MyProtectAmerica.com site also features a robust Equipment section under the Customer Support page. Current and legacy product pages feature an array of helpful content, from installation and operational guides to FAQs and videos. Virtually any information and documentation needed for a given product can now be found in one convenient location.
To ensure that a system is functioning properly, it is recommended to regularly perform a system test. To better assist customers with this task, Protect America has offered users 9 simple steps for proper performance on myprotectamerica.com. If users need further assistance, a live chat option is offered on the site to allow customers to communicate directly with a specialist from the comfort of their computer. For more common questions, a troubleshooting list is offered to assist those with frequently asked questions.
If customers prefer not to use the Protect America app, the Alarm Control option on myprotectamerica.com allows users all the same capabilities. Customers can arm or disarm their system, receive security alerts, view live or archived video feeds, and even manage other smart integrated systems in their connected home such as lights, locks, and thermostats.
With a completely redesigned customer support interface, Protect America continues to strive for customer service excellence. Above all, we want you to know that we’re here for you! If you can’t find the solution to your problem on MyProtectAmerica.com, we are available via Live Chat. You may also reach our Customer Service team at 1-800-951-5111. We hope you find the new MyProtectAmerica.com site makes managing your account easier, wherever you are.