It wasn’t so long ago that homeowners had no choice of how their home alarm panel communicated wit the monitoring station. All alarm systems used landline phones. However technology marches on, offering up new communication choices such as VOIP. An acronym for Voice Over Internet Protocol, VOIP has many devotees, but its also has its detractors. It helps for homeowners to know how VOIP works, so as to understand its pros and cons before choosing a monitored security company.


How Does VOIP Work?

VOIP takes analog audio waves and converts them to digital data so it can route transmissions over the internet. Since the digital data has to be compressed  into digital packets in  order to be transmitted, then decompressed before being delivered at the receiving end, speed plays a big role. When using VOIP for traditional telephone communication, should transmission be slowed ever by a few milliseconds, call quality suffers.

  • The packets may arrive in the wrong order and need to be reconfigured, causing disjointed conversation, known as latency;
  • Slow speed also causes echo, wherein a caller hears his words played back a moment after speaking them.
  • It can even result in calls being dropped altogether.

The Cons of Using VOIP with Home Alarm Systems

Because  VOIP depends on the home’s internet connection, should insufficient bandwidth impede the speed of transmission, the data compression problems described above can result in a distorted alarm signal. When the data packets are decompressed, the alarm signal may not be reproduced accurately so the monitoring station may not be able to determine which sort of alarm is involved.

Again, due to VOIP’s  dependency on the internet, should the internet or power in the house go down, the control panel will not be able to communicate with the monitoring station. In essence, this leaves the home unprotected.


The Pros of Using VOIP with Home Alarm Systems

The main benefit of VOIP is that it is cost-saving in nature. It’s rich in features and costs less than a landline. In addition, most home alarm panels can connect to VOIP phone systems, so homeowners with older security systems don’t need to upgrade their panel hardware.

However homeowners who choose Protect America to monitor their alarm systems are not limited to any one communication technology when they upgrade to the  SImon XT control panel

The Simon XT is essentially a small computer that takes orders to arm and disarm your home. It communicates with each installed component, sounds the alarm when a security zone is breached, and communicates with an alarm monitoring company…. With our 24/7 alarm monitoring service, the Simon XT or your panel will notify the monitoring station if someone attempts to break into your home. The panel will notify the central monitoring station about the problem in your home by sending the signals either through your landline telephone, cellular, or broadband Internet connection.

If you’re interested in having Protect America monitor your home, you can get a free quote now.