Home security is about protection and peace of mind. Unfortunately, many scammers take advantage of homeowners’ trust and interest in safety. Here are some common scams that we’ve heard about and want to share with you. The best way to protect yourself is with knowledge.

In-Person Scams

First of all, Protect America will never send out a salesperson to your door. Furthermore, we will never show up unannounced, and you can always call us to double check that the representative at your door is scheduled and authentic. You can even skip the entire process of inviting someone into your home entirely; we specialize in DIY home security, so all of our systems are delivered to your door, pre-programmed. Once you open your package, you can install it yourself.

If someone shows up at your door, and you haven’t scheduled the visit, they are definitely not from Protect America. Here are some schemes they might employ to trick you into compromising your safety:

  • Some scammers look at your yard sign and pretend to be from your existing home security company, here to “upgrade” your “outdated” system. Their goal is to get into your house, where many consequences may result:
    • They might just be robbers wanting to attack you.
    • They might install their own fake equipment and lie to get you to sign a new contract with them.
    • They might be thieves who aim to tamper with your system so that they can break in later, undetected.
  • Some scammers just want to sell you a bad contract. They might create a high pressure situation with false promises to get you to sign your name on something without fully reading it. You might end up handing over a wealth of hard-earned money in hidden fees and eternally binding contracts.
    • Always read everything before you sign it.
    • After signing a contract for anything at your home, you get a 3 day cooling off period to cancel without explanation or any contingency.
    • You are allowed to tell them no and ask them to leave. If you are genuinely interested in the product but not in the salesperson, you can always take time to call the company or look them up online after they are gone.
  • Be wary of scammers who have a generic or unofficial uniform.
    • Always ask for identification. Write down their name, company, or licensing number. Real representatives should be more than ready to present this information to you.
  • Some scammers might claim that your HOA or Neighborhood Watch sent them.
    • Always ask specific questions and give yourself time. You should be allowed to double check with your HOA or Neighborhood Watch if this really is the case.

Online

There are also some online-based scams to look out for:

  • Watch out for email spam that might claim to be from Protect America or some other national brand, asking for suspicious amounts of information. Scammers might send the same email out to everyone, knowing they’re bound to hit some Protect America customers.
    • Don’t log into websites or give information to websites that are not Protect America’s official portals.
    • Double check the URLs; some websites can be made to look very similar to an official website.
  • Scammers have also been known to pose as remote access technicians, who need to get access to your computer to fix something in your system.
    • Our security experts never need to access your private computer. We will walk you through the steps.
    • Unless the person on the phone can confirm that they are from Protect America, looking at your account from our servers, do not give them any information.

If you are ever in doubt, remember that you can always call Protect America to confirm your status. You don’t need to feel pressured, and you deserve to know you are safe.

Share these tips with friends and family so that together, as a community, we can all put a damper on scammers.