Spectrum is the brand from Charter Communications; an American telecommunications company serving over 25 million customers in 41 states. The company provides television, Internet, voice and home security services. As one of the largest brands in the industry, one goal of Spectrum home security and most companies in this space is offering peace of mind. The day of simple lock systems or latch systems protecting the things you find valuable are a thing of the past. While areas see decreases in crime, there’s still crime in select areas. This could be a reason for the expected growth in the security industry expects to exceed $100 billion by 2020.
As one of the leading companies in this space, what does Spectrum home security offer? And, what happens if you have concerns about the products? But first, let’s inspect what’s available.
Spectrum Home Security Options
You want to secure your home and belongings, so what products and services are available from Spectrum home security? First, when you look for products and services, you’ll notice the brand is IntelligentHome. They consider this service the “next-generation” security and home management system. You can customize your plan to fit your security needs.
Services Included with Spectrum Home Security
You have a suite of options with Spectrum home security, including:
- Energy management
- Video monitoring
- Security sensors
Products available from Spectrum Home Security System
You can’t have a service without the products. So, what IntelligentHome products are available?
When you visit the official website, Spectrum home security products include:
- In-home TouchScreen
- Lamp-control modules
- Carbon dioxide modules
- Water sensors
- Key fobs
- Siren repeaters
- Yard Signs
Cost of Spectrum Home Security Products and Services
The first thing you must do is see if this service is available in your area. Even if there are benefits to using Spectrum home security products, if there’s no service, there’s no service.
The initial cost of Spectrum home security is $99 for the installation fee. Unfortunately, the value of varies based on the availability in your area. However, prices listed on the Bright House (sister company of Time Warner Cable) include:
- Indoor camera – $110
- Key fob – $60
- Wireless keypad – $80
- Thermostat – $110
- Lamp adapter – $50
- Appliance adaptor – $50
- Smoke detector – $80
- Carbon monoxide detector – $85
- Glass break detector – $125
- Door and window sensor – $40
- Motion detector – $75
- Flood and water detector – $60
The primary concern we’ve found was the total cost [bold]. Customers can’t get a clear idea of what they’ll spend, because the price for all areas isn’t listed.
Now, we’ve discussed what’s available from Spectrum home security and the cost, but there’s still one relevant question, “what happens is it doesn’t work?”
Someone’s home security shouldn’t be a joke!
How to Troubleshoot Spectrum Home Security Products and Services
So, you’ve invested in Spectrum home security products and services, and you’ve encountered a problem, how do you troubleshoot?
Visit the customer support hub
When you visit the Spectrum support hub, you’ll find:
- An overview
- Tips on getting connected
- Home Management rules
- Equipment manuals
The support page also offers IntelligentHome videos and access to the customer portal. What does all of this mean? [italics]
This is the first section you’ll see. Here is where you’ll see how your system works, mainly the products. You can even download the IntelligentHome app for more options for your service.
An ideal solution to troubleshooting your Spectrum home security system. There are frequent questions offered by IntelligentHome customers, including:
- Whom do I contact if I need help with my IntelligentHome service?
- How do I arm and disarm my IntelligentHome security system?
- What happens if I trip my panic alarm?
- How do I test my Home Security system?
- How do I reboot my IntelligentHome security camera?
- Does my IntelligentHome system work if there is a power outage?
You can read step-by-step how to fix your product.
When all else fails, you can reach out to the customer service department for help. You can use the chat feature, call the hotline, or visit a local store.
You can also sign in to your account and check the connection status of your equipment and use the self-help troubleshooting features. While Spectrum home security offers a troubleshooting guide, you deserve more! If you’ve invested money into a home security service to protect the things you love, your troubleshooting guide should be equally impressive. So, ask yourself what the options to get the best product, with the support I NEED are!
What are My Options?
You always have options for a dependable product with the support you need; [bold] whether it a self-help guide or reaching out to a live agent. When we think of what’s important to you, we want what’s best for you.
And to put it bluntly, “We’re absolutely committed to protecting homes and families.”
For more than 25 years, Protect America has been a leader in the home security industry. Starting out from humble beginnings in the early 1990’s, we’re now the 14th largest residential home security company in the U.S. Plus, we’ve earned the Consumers Digest Best Buy award for eight years.
You want the best, and this is what we offer:
- 24/7 professionally monitored home security.
- Simple & Affordable Home Security starting at $30/month.
- Up to $1,400 in Free Equipment
- Locked-in Rate
- No Installation Fees, Ever.
- Price Match Guarantee
You can see, we’re committed to our customers! Are you ready to protect your loved ones? Request a free quote today!