Whether you no longer desire to have a home security system in your home or if you are choosing to switch security monitoring companies, canceling your current contract or service can feel overwhelming. If you want to cancel ADT service but you are wondering “If I cancel ADT do I keep the equipment?”, it is important to understand your current ADT contract. Knowing how to effectively communicate your questions and intentions is essential to minimize additional fees.
Did you know that there is 1 burglary every 13 seconds in the US? With more than 80% of burglars admitting to being deterred if a security system is spotted, equipping your home with the proper security system is a must for maximum protection.
Since evidence of a security system is an effective deterrent for criminals, you may want to keep your security equipment. If you are an ADT customer there are a number of factors you should consider before deciding to keep their equipment. There may be additional fees if you keep the equipment. Even if the cost is acceptable, there are often compatibility issues between ADT’s equipment and equipment from other companies.
Review You Current ADT Contract
Even if you do not intend to keep ADT’s equipment after canceling your service, it is imperative to review your contract. Most often, ADT requires customers to sign a contract for a minimum of two years, or 24 months. In some cases, ADT may require customers to sign a 60-month, or 5-year contract. This can happen as result of a credit check or if you have no prior history with the company. Depending the terms of your contract, you may be required to pay up to 75% of what is owed.
Review your contract with ADT to determine the amount of time left in the agreement. Your contract can tell you if paying for you equipment is a requirement. It is a good idea to highlight important parts of your contract before speaking to an ADT customer service representative. Having a thorough understanding of your contract will help you avoid additional fees when cancelling your contract.
Using ADT Equipment After Cancellation
Review your contract if you are considering using ADT equipment after cancelling. Based on the terms of your agreement, you may owe money for your equipment after cancellation. Unfortunately, customers are generally not allowed to keep equipment they are leasing or renting from ADT. If you choose to keep the equipment provided by ADT you might be required to pay for the equipment. Alternatively, you may be asked to pay the remaining balance on your account, depending of the terms of you contract.
Keep in mind that your ADT equipment may not be compatible with another company’s devices or services. It is worth researching whether you will be able to use your current equipment with other devices and providers.
How to Contact ADT
- Contact ADT Directly.
- Contact ADT directly by calling a customer service rep with your contract in-hand. This is especially helpful when negotiating fees or attempting to keep your equipment.
- Send a Certified Letter to ADT.
- If you are unable to contact ADT directly, send a certified letter to ADT through the mail expressing you intent to cancel or keep your equipment.
- Use Social Media.
- If you do not receive a timely response from ADT, consider using social media to contact the company. Using public social platforms such as Twitter and Facebook can help to expedite the response time from customer service.
Another Monitoring Option
Although ADT is one of America’s largest home security companies, it does have its drawbacks. Unfortunately, it can feel nearly impossible to get anywhere when you are thinking of canceling your service with ADT or if you simply want to inquire about the steps to keep or return your current security equipment. If you are looking for a home security solution that is simple, affordable, and reliable with highly rated customer service, consider Protect America for all of your home security needs. With the plans available from Protect America, build your own home security system without expensive one-time fees or costly installation charges. Contact Protect America today to receive your free home security quote and to discover how you can secure and monitor your home on just about any budget.