Is your Simon XT beeping to indicate “System Low Battery.” This condition occurs if the emergency backup battery has failed or if the system was powered up in the wrong sequence. You should see your System Status button lit and frequent status beeps.

Troubleshooting low system battery is very straightforward. Simply call our customer care specialists at 1-800-951-5111 to temporarily place your account on “Test” so that any possible false alarms are prevented. The customer care specialist will guide you through the rest. The process looks something like this:

  1. You will need to turn the system over to see if the quick connects are connected.
  2. If they are not connected, the low battery warning may be because the battery is not powering up correctly.
    1. Unplug the transformer from the wall outlet.
    2. Wait 30 seconds.
    3. Connect the two quick connects on the back of the system.
    4. Plug the transformer back into an active wall outlet
    5. Wait as the system powers back up. The System Low Battery should clear.
  3. If they are connected, or if the alert does not clear after completing step 2, you will need to open up the panel.
    1. Inside the panel, verify that the battery leads are connected to the battery and are secure in place. Poor connections result in the battery not being able to charge.
    2. If they are not, the customer care specialist will guide you through the proper steps to address this issue.
    3. Once you verify that the battery leads are secure in place, close the panel.
  4. Perform a power cycle.
    1. Unplug the transformer from the wall outlet.
    2. Disconnect the two quick connects.
    3. Wait 30 seconds as the panel powers down.
    4. Reconnect the quick connects.
    5. Plug the transformer back into an active wall outlet.
    6. Retrieve the system status.
    7. The system low battery should clear.
  5. If the status is still not clear, the last step is to perform a sensor test.
    1. On your Simon XT, scroll to System Test with the arrow keys to the right of your screen.
    2. Press OK.
    3. Enter your master code.
    4. Press OK. The display should read “Sensor Test”
    5. Press OK.
    6. The panel will display trip sensors and will start going through all of the sensors that are programmed into the system.
    7. If there is a sensor that fails the test, the customer care specialist will guide you through the proper steps to address this issue.
    8. Once the test has completed running, press the Status button 5 times to back out of the sensor test.
    9. The System Low Battery alert should clear.
  6. If after all of these troubleshooting steps, the alert has not cleared, the battery needs to be replaced. Talk to the customer care specialist about how to get and install a new one.

Good luck! If you have any questions, feel free to call or chat us anytime!