Traditional smoke alarms only sound an alarm for the occupants of a home and do not contact the authorities. Our smoke detectors actually do both. All Protect America smoke detectors are under the supervision of professionals at a monitoring station who spring into action when an emergency signal is received. Monitored smoke alarms give you the next level of protection with advanced 24/7 smoke and fire detection.

In this post, we will show you step-by-step instructions on how to change the battery inside your Protect America smoke detector. We will also show you how to troubleshoot any other conditions you might experience with your smoke alarms. Let’s take a closer look!

Replacing Batteries

If you think your smoke detector needs a battery change, you can easily check by taking a look at your home security panel. This condition occurs when a panel reports a sensor has a low battery. The sensor may still be communicating with the control panel. Trouble beeps will start and the SYSTEM STATUS button will light. Press the SYSTEM STATUS button twice to hear which sensor(s) have trouble. Sensor batteries can be replaced easily. In order to replace a battery, simply follow these steps:

  • Protect America batteries are not included in the lifetime warranty we offer. However, you can either purchase a two pack of the battery you’ll need from us for $12 or through a third party vendor to expedite replacement. The batteries required are two CR123A batteries. Sometimes you might be able to find them for less so check around just in case!
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  • If you already have the batteries you need, simply open the device by removing the base and sliding the battery cover open.  Screen Shot 2015-07-09 at 10.15.28 AM
  • Once the device is apart, remove the batteries and replace with the new batteries. Assemble the device and test to ensure it is working properly

Sensor Tamper

Sometimes your sensor might not be acting properly. This is called a sensor tamper. While it may register that it is programmed in the panel, it seems to be acting up. Here’s what you can do!

  1. Make sure the magnet is not missing and the cover is seated properly on the detector. If the magnet is missing, check the box the smoke detector came in! They fall out in transit sometimes. If the magnet is not found, the sensor will need to be replaced under warranty. If the magnet is not missing then proceed to the next step.
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  2. Retrieve the system status through your home security panel. If the sensor failure or tamper still exists, reprogramming the sensor into the panel can refresh the signal. Someone can help you delete and then reprogram the sensor back into your panel.

Programming the Panel – Simon 3

Remove Sensor

1. Open Cover, Type 1960

2. Press Delete

3. Press Sensor/Remote

4. Done


Adding a Sensor

1. Open Cover, Type 1960

2. Press Add

3. Press Sensor/Remote

4. Trip Device

5. Press Sensor/Remote until Sensor Name is announced.

6. Press Done.

7. Use the Red Numbered Keys to Enter Group Number.

8. Press Done.

Programming the Panel – Simon XT

Remove Sensor

1. Scroll to System Programming

2. Press OK, Type 1960, Press OK

3. Scroll to Sensors, Press OK

4. Scroll to Delete Sensor, Press OK

Add Sensor

1. Scroll to System Programming

2. Press OK, Type 1960, Press OK

3. Scroll to Sensors, Press OK

4. Scroll to Learn Sensor, Press OK

5. Trip Device

6. Use keypad to change Sensor Group, Press OK

7. Use keypad to change Sensor Name, Press OK Twice

Do not ever leave a malfunctioning sensor in the system. If the sensor is not deleted from programming you will continue to experience a sensor tamper. This could potentially lead to a false alarm. And we certainly do not want you to ever experience that! Take a moment to test your smoke detectors once a month and ensure they are working properly. One way to do this: spray “canned smoke” near the device and wait for an alarm.

We’re here to help!

Our security professionals are available 7 days a week to assist and advise you on any topic. You can call or chat with us online. We’re here to help! However, we hope that this post will help you become more knowledgeable about your home security technology.