What is the worst thing in the world? Somebody goes to check the footage from last night in the camera, but there is a problem. The video is gone. How could this happen? Why did this happen? Losing video footage is one of the biggest threats to security. So many things can happen in the time when that footage was lost. Who broke in? What could be taken? Who could have died? Protect America is here to help. There are a number reasons why the footage disappeared. Here are a few things to look into:

  • Is the battery dead?
  • Did the system crash?
  • Was there a virus?
  • Was the system hacked?
  • Was the camera was turned on?
  • Is the camera broken?

Going through this checklist will help locate the problem and rectify the situation.

Is the Battery Dead?

One of the most common problems of tech fail is a dead battery. So many bad things happened because of dead batteries. Some security cameras run on batteries. Always check to see if there are any fresh batteries in the camera. Batteries can be purchased at your local store or purchase them off the internet from sites like Amazon and EBay.

Did the System Crash?

Another common problem with video loss is a system crash. Everything is a computer nowadays. There are many factors that can cause a system to crash. There is nothing worse than the blue screen of death. Is there malware? Did someone hack the system? Run a scan of everything as soon as possible. Make sure everything is up to date. The simplest way to make sure your system is working is to turn it off for ten seconds and then turn it back on. If the system is running cleanly, everything is good to go. If there is another problem when the system is turned back, run another check to find the problem. Keep checking the system until the source can be found.

Was there a virus?

Viruses are the bane of every computer’s existence. There seems to be one every single year. If a virus attacks a system, bad things could happen. Run a scan of the system to check for viruses. Once a virus comes up, clean it as soon as possible. For an extra mile, update the virus scan system every two weeks just to keep it up to date. The system could have much needed updates that a user may not be aware. Keep an ear to the ground to hear if there is a new virus attacking systems.

Was the system hacked?

According to The Register, a jewelry store fell victim to a hacker. CCTV cameras were hacked and the system was brought down. The store’s website ended up flooded with malware and 35,000 junk HTTP requests per second. Daniel Cid, CTO of the US Security Outlet, Sucuri, says,

“It is not new that attackers have been using IoT devices to start their DDoS campaigns, however, we have not analyzed one that leveraged only CCTV devices and was still able to generate this quantity of requests for so long. As we extracted the geo-location from the IP addresses generating the DDoS, we noticed that they were coming from all over the world, different countries and networks. A total of 25,513 unique IP addresses came within a couple of hours.”

Arindam Bhadra suggests on his blog that every system should have a strong password and change the password regularly. If the system was hacked, change the password as soon as possible. Bhadra suggests not to use the following passwords:

    • 12345
    • Password
    • 12345678
    • qwerty
    • abc123
    • 987654321
    • 111111
    • 1234567
    • iloveyou
    • adobe123

Was the camera as turned on?

This is another common mistake. Some people can think that the camera is on when it’s really not. It does not hurt to do a quick check before going to bed. Sometimes, it can be as simple as the wiring is loose or the camera was not plugged in properly. Jiggle the plug and wires to make sure everything is secure. Also, make sure that the switch or button is turned on.


Is the camera broken?

In the final case, it is possible that the camera is just broken. If the checklist has been run through and everything else checks out, it might be time to get a new camera. Before going there, make sure that camera can be fixed at all. Sometimes, it is easier to fix something than to replace it altogether. Take it to a shop and see if they can do anything about it. If yes, then it is good to go. But if no, go ahead and replace the camera.

For more information on what to do to correct and prevent video loss, visit our website at: protectamerica.com