The security panel is the heart of any homeowner’s security system, but it’s only as good as the signal it’s sending and receiving. It needs to be able to “talk to” the devices that are being used in the home, along with the company that’s monitoring the system. For self-monitored systems, the homeowner will need to be able to get hold of the security panel from a smartphone app or other device at all times, in order to be notified if there’s a problem. Company monitored systems need to have good contact with that company, but reaching a homeowner quickly can also be a very important part of good monitoring.
With long range radio trouble, a security panel doesn’t send and receive signals the way it should. Whether the problem is in the panel, the signal, or another component — or even the monitoring company — is something the company will want to troubleshoot and figure out. Then they can decide how best to help the homeowner address the problem, in order to make sure the homeowner is happy with the service and is getting the safety, protection, and peace of mind they’re really looking for. If they aren’t, they may choose to go to a different company to monitor their security panel and system.
How to Troubleshoot a Long Range Radio
Unfortunately, there’s very little troubleshooting that a homeowner can actually do with their security panel. They can reset it to stop the beeping, and they can clear the error code temporarily, but if there are other issues that keep occurring with the signal, the problem is going to come back.
That’s because the signal is generally the issue when this kind of problem appears. And that signal is one that the company that monitors the equipment is generally responsible for.
If the panel has been checked and doesn’t have a problem, the signal is the issue. Checking wires and connections is the next step. Occasionally, something is just loose and needs to be tightened or adjusted. If that’s not the problem, the alarm company will need to see if there’s a reason the homeowner’s security equipment is dropping the signal, so it can be corrected.
Working With a Finicky Security Panel
Some security panels are more particular than others when it comes to how well they pick up and hold onto a signal. It’s also possible that the homeowner is close to the edge of the strong signal area, which can mean their security system is one that’s not going to be as solid with the signal as those that are closer in to where that signal originates from. That’s a very important consideration when a homeowner chooses a company to work with or picks out equipment to use for their specific needs. If they don’t get a good signal, they’ll always have trouble with their security system.
Getting the Right Security Company Makes a Difference
Generally, homeowners want a company that gives them:
- 24/7 monitoring
- fast response times
- good customer service
- an easy installation
And they also want good quality equipment. That includes the security panel, and the signal that comes to it. Working with a company that doesn’t require a long term contract is often best for this reason — if the homeowner has too much trouble with the signal, they can simply move to a different company where a better signal and/or better equipment (such as the security panel) may be provided. That’s a good way to improve peace of mind.
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