Protect America’s Simon XT control panel is the brain of your entire alarm system. As you probably know, your panel is one of the most important aspects of your home security system. It is important to understand how your panel works with your monitoring and also how it interacts with your equipment.In this post, we will inform you on how to troubleshoot any type of common conditions you might experience with your Protect America home security panel. Your safety is important to us. Let’s take a closer look!

Pictured below is a diagram of your home security panel. Every button has a specific purpose. As you can see, your emergency buttons are on the bottom left hand side of the panel. Your key pad (where you enter your unique 4-digit code) is located in the center. Your door/widow and motion sensors have specific buttons located just below your LCD display screen. And your bypass/silencing buttons are on the middle, right-hand side of the panel, just below your scrolling arrows.


Screen Shot 2015-08-13 at 12.52.03 PM

  • If you know you have a battery issue, or if you’re looking to reset the time on your panel, follow the step-by-step instructions on this blog.
  • If you know you need to test your home security system, which we advise you do once a month – follow the directions on this blog.
  • For general information about your system – see this page. 
  • For installation and set up, see the downloadable pdf located here.
  • If you’re having a power failure issue, want to adjust your siren or need help adding a user code, you’ve come to the right place!
  • If there is something else you need help with, call us! 

Adding a New User Code

To add a new user code:

  1. Scroll down until the display shows System programming. Press OK, the installer code, press OK.
  2. The panel displays Access Codes. Press OK.
  3. Scroll down until you reach the access code that needs to added/changed/deleted and Press Ok.
  4. Enter in the 4-digit code or press the DISARM button to delete the current code. Press OK.
  5. Note: If the code is already being used INVALID will be displayed.
  6. Press the status button 5 times to exit programming

Turning the Siren On or Off

To adjust your siren, follow these simple instructions:

  1. Scroll down until the display shows System programming. Press OK, the installer code, press OK.
  2. The display will read Access Codes.
  3. Scroll down to Siren options. Press OK.
  4. The display will read Piezo Beeps
  5. Scroll down to Panel Piezo Alarm. Press OK.
  6. The current value of this option now flashes (On or Off)
  7. Scroll down to the desired value, and then press OK.
  8. Press the status button 5 times to exit programming

Troubleshooting an AC Power Failure

This condition occurs if the home security system has been accidentally unplugged or if there has been an AC power outage. Before calling our customer care department, there are a few things you can do to try and ameliorate the situation. If you do not feel comfortable performing any of the tasks outlined below, do not hesitate to call into the customer care center. A home security expert would be happy to help you!

  1. First make sure the panel is plugged into the wall outlet. If not, plug the transformer back into the outlet. Wait 15 seconds and press the status button. The AC Power Failure should clear and you’re finished! If it doesn’t, move to the next step.
  2. Check to see if the wall outlet is activated by a switch. If so, unplug the system and relocate the control panel to a wall outlet that is not controlled by a switch. Skip this step if your outlet is not controlled by a switch.
  3. Take a look at the transformer. Unplug the transformer and check to see if the wires are secure. If they are not secure, place the U-shaped prongs under the screws. If the u shaped prong is broken off – strip the wire back and wrap the wire under the screw, then tighten into place. If they are secure move to the next step.
  4. Plug another device into the outlet. If an alternate device such as a phone charger or lamp is plugged in, does the alternate device function properly? If yes, then move on to the next step! If it does not work, there is something wrong with the outlet, not the panel. Move to another outlet that does work. Once finding a plug that works, does the control panel come on and AC Power Failure display clear? If yes, your troubleshooting process is complete and we recommend you have an electrician service the malfunctioning wall outlet. If not, move to the next step.
  5. Turn the system over and disconnect the white battery clips. Screen Shot 2015-08-13 at 4.34.26 PM
  6. Unplug the transformer from the power outlet. The control panel should be completely powered down at this time.  Screen Shot 2015-08-13 at 4.35.38 PM
  7. You will need to open the panel and ensure the two white wires are connected and secure in place on terminals 4 and 5. Reconnect them, and ensure that there is only copper wire under the terminals and that the wires are not frayed or touching each other. Note: The white plastic on the wire will prevent the control panel from getting AC Power.  Screen Shot 2015-08-13 at 4.37.31 PM

10. After checking all the components are in working order, this is the last step in the troubleshooting process.

Close the control panel and power the system back up. Connect the two quick connect wires we addressed in step 5. Plug the transformer to an active power outlet.

Screen Shot 2015-08-13 at 4.41.38 PM


The system should power up and AC power failure should clear. If it does not, there is one more solution you can try:

11. After all the previous troubleshooting steps have been completed and the control panel still reads an AC Power Failure. The control panel will need to be replaced under warranty. If you have to replace your panel, be sure to call us in order to get you panel installed and activated.

Call us if you need anything!

We hope that this post has helped you learn a little more about your home security panel or assisted you in fixing an issue. Our CARE team is available online during normal business hours to chat with you and answer any questions or problems you may have. It’s the same great service and advice, just without the extra phone call.