Protect America Customer Service

From system installation to operation support, no problem is too small or too big for our Customer CARE Team. If you are having issues, please call 1-800-951-5111.

  • One stop for technical support
  • Hardware installation and operation support
  • Repair and troubleshooting guidance

System questions?
Check out our FAQs.

Check out our frequently asked questions pages for answers to common questions customers may have.

Installation and setup Using and testing your system Troubleshooting issues

Our CARE team
is ready to chat.

Need help with your system? Our CARE team is also available online during normal business hours to chat with you and answer any questions or problems you may have. It's the same great service and advice, just without the extra phone call.


Do you need customer support?

Our customer service experts are ready to help. You can reach us by:

* Standard home security alarm monitoring agreement required with approved credit. Offer subject to change. Offer valid for new customers only. Void where prohibited. Offer Expires: 11/30/2017

* Information used for home security alarm system comparisons was obtained November 2011 through telephone and online research. ADT prices: based on total out-of-pocket expense to obtain services; installation based on fees for similar home security equipment packages; "Monitoring" price listed includes the additional "warranty" or "extended service plan".